Airbnb Co-Host

Job Summary Join our dynamic team as an Airbnb Co-Host, where you'll play a pivotal role in delivering exceptional guest experiences and ensuring smooth property operations. As a key point of contact for guests and property owners alike, you'll coordinate bookings, manage property maintenance, and uphold the highest standards of hospitality. This energetic position offers an exciting opportunity to combine customer service excellence with operational expertise, creating memorable stays for travelers while supporting property owners in maximizing their rental potential. Responsibilities • Manage guest communication from inquiry to check-out, providing prompt, friendly, and professional responses via phone, email, or messaging platforms. • Coordinate property bookings, availability updates, and scheduling to optimize occupancy rates. • Oversee property readiness by coordinating cleaning services, maintenance requests, and supplies to ensure a pristine guest environment. • Enforce house rules and safety protocols in compliance with local regulations and Airbnb policies. • Handle conflict management issues swiftly and diplomatically to maintain positive guest experiences and uphold host reputation. • Maintain accurate records of reservations, payments, and guest interactions using property management software such as Yardi or OneSite. • Assist with legal administrative tasks including lease agreements, contracts, and compliance documentation related to landlord-tenant law, Fair Housing regulations, Section 8 programs, and other legal requirements. • Support property marketing efforts through upselling additional services or amenities to enhance guest satisfaction and revenue. • Conduct regular property inspections to identify maintenance needs or safety concerns; coordinate repairs with facilities management teams. • Ensure data entry accuracy for all transactions and filing of relevant documents; utilize CMMS (Computerized Maintenance Management System) for maintenance tracking. Qualifications • Proven experience in property management, leasing, or hospitality roles with a strong customer service focus. • Familiarity with property management systems such as Yardi or OneSite; experience with LIHTC (Low-Income Housing Tax Credit) programs is a plus. • Knowledge of landlord-tenant law, Fair Housing regulations, Section 8 housing policies, and legal administrative procedures. • Strong negotiation skills with the ability to upsell services effectively while maintaining professionalism. • Excellent conflict management skills coupled with exceptional phone etiquette and office experience. • Ability to handle data entry accurately and manage filing systems efficiently; experience with CMMS preferred. • Demonstrated ability to multitask in a fast-paced environment while maintaining attention to detail. • Effective communication skills for engaging with guests, property owners, vendors, and team members across various channels. Join us as an Airbnb Co-Host where your enthusiasm for hospitality meets your operational expertise! Be part of a vibrant team dedicated to creating welcoming spaces that guests love while supporting property owners in achieving their rental goals. Your proactive approach will help foster positive relationships and ensure every stay is seamless and memorable! Job Type: Part-time Pay: From $500.00 per week Location: • Miami Beach, FL 33109 (Preferred) Shift availability: • Day Shift (Preferred) • Night Shift (Preferred) Ability to Commute: • Miami Beach, FL 33109 (Required) Work Location: Hybrid remote in Miami Beach, FL 33109