Join the American Express Team: Unlock Your Potential and Shape the Future of Customer Experience
At American Express, we're dedicated to creating a workplace where our colleagues can thrive, grow, and make a meaningful impact. As a global leader in customer experience, we're seeking talented individuals to join our team and help us deliver exceptional service to our customers. If you're passionate about building customer loyalty, driving sales, and being part of a dynamic team, we invite you to explore this exciting opportunity.
About American Express
American Express is a global services company that provides customers with access to a wide range of products, services, and experiences. With a rich history dating back to 1850, we've established ourselves as a leader in the financial services industry, known for our commitment to exceptional customer experience, innovation, and community engagement. Our company values – respect, integrity, and responsibility – guide our actions and decisions, ensuring that we always put our customers first.
The Role: Hybrid Customer Care Professional - Small Business Sales
As a Hybrid Customer Care Professional - Small Business Sales, you'll play a critical role in delivering exceptional customer experiences, driving sales, and building long-term relationships with small business owners and decision-makers. This is a unique opportunity to join a fast-paced, dynamic team and contribute to the success of American Express.
Key Responsibilities:
- Customer Engagement: Service inbound calls from small business owners and decision-makers, engaging with them to understand their needs and recommend the right American Express Small Business Services (SBS) products.
- Product Knowledge: Develop and maintain high levels of product and service knowledge to clearly communicate features, benefits, and other elements of American Express SBS products.
- Selling Skills: Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
- Customer Care: Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
- Documentation: Document necessary account information according to established policies and procedures.
- Regulatory Compliance: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
Requirements and Qualifications
Minimum Qualifications:
- Customer Service Experience: Two years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
- Sales Experience: Proven success in a customer service and sales environment (two years+).
- Multitasking and Navigation: Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment.
- Education: High school diploma or equivalent required. Education benefits available.
- Availability: The hours of operation for this position are Monday-Sunday, 7:00 am EST - 1:00 am EST.
Preferred Qualifications:
- Small Business Experience: Experience owning or working in a small business is a plus.
What We Offer
At American Express, we're committed to supporting our colleagues' holistic well-being and providing them with opportunities for growth and development. Here are some of the benefits and perks you can expect:
- Competitive Salary: $20.00 to $21.65 hourly + bonus + benefits.
- Comprehensive Benefits: Medical, dental, vision, life insurance, and disability benefits.
- Retirement Savings: 6% Company Match on retirement savings plan.
- Financial Well-being: Free financial coaching and financial well-being support.
- Flexible Work Arrangements: Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Parental Leave: 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Wellness Programs: Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Mental Health Support: Free and confidential counseling support through our Healthy Minds program.
- Career Development: Career development and training opportunities.
Why Join American Express?
At American Express, we're dedicated to creating a workplace where our colleagues can thrive, grow, and make a meaningful impact. Here are some reasons why you should consider joining our team:
- Global Community: Join a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
- Career Growth: Opportunities for growth and development, with a focus on creating a career journey that's unique and meaningful to you.
- Recognition: Recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success.
- Company Values: Uphold our company values and powerful backing promise to provide the world's best customer experience every day.
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
Apply Now
We look forward to reviewing your application and discussing this exciting opportunity further.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
US Job Seekers/Employees
Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement: https://www.dol.gov/agencies/ofccp/posters
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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