At arenaflex, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As a key member of our customer engagement team, you'll play a vital role in providing top-notch support to our customers, whether they're established or new, internal or external. If you're passionate about delivering world-class service and have a knack for problem-solving, we want to hear from you.
**About arenaflex**
arenaflex is a leading global beverage company that's been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including arenaflex, Simply, Fairlife, and Topo Chico. We're proud of our diverse and inclusive culture, which is grounded in our purpose to refresh the world and make a difference. Our growth mindset, expansive approach, and commitment to continuous learning have enabled us to thrive in a rapidly changing world.
**Job Summary**
As an Associate, Customer Engagement, you'll be responsible for providing exceptional service and support to our customers through various communication channels. You'll be the face of arenaflex, delivering high-quality service and resolving customer issues in a timely and professional manner. If you're a self-motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Act as a company ambassador by accurately diagnosing service issues and delivering high-quality service via multiple customer contact channels.
* Provide equipment service and general customer support through successful resolution.
* Accurately capture the voice of our customers to drive first call resolution across functions.
* Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
* Actively listen to customer inquiries and knowledge to accurately complete the necessary request to ensure customer satisfaction.
* Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.
* Escalate customer issues within established guidelines to ensure timely resolution.
* Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals.
* Ensure new/revised processes are understood and immediately applied to customer interactions.
* Access multiple system applications simultaneously to effectively service customers.
* Actively participate and contribute in engagement and team building activities.
* Assist with projects per business needs.
**Qualification & Requirements**
* High School Diploma or equivalent
* 2+ years customer service or contact center experience with great communication and people skills
* Microsoft Office experience required
* CRM experience preferred, but not required
**What We Can Do For You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico.
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
**Skills**
* Computer Literacy
* Customer Service
* Detail-Oriented
* Microsoft Office
* Oral Communications
* Recordkeeping
* Relationship Building
* Technical Support
* Troubleshooting
**Pay Range**
$48,400 - $55,900
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
**Annual Incentive Reference Value Percentage**
7.5
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
**Our Purpose and Growth Culture**
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.
**Work Environment & Company Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. We require a high-speed hard-wired internet connection and a dedicated workspace that's free from distractions. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering world-class service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.