BENEFITS AND ELIGIBILITY SUPERVISOR

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. BENEFITS AND ELIGIBILITY SUPERVISOR Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Benefits Support Team 8620 North 22nd Avenue, Phoenix, Arizona 85021 Posting Details: Salary: $22.9716 / Hourly ($47,780.93 Annually)  Grade: 21 Closing Date: April 16, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as a Benefits and Eligibility Supervisor with the Benefits Support Team in the Arizona Simplified Nutrition Assistance Program, Employee Benefit & Overpayment Unit (AZSN EMP OP Unit). The Benefits and Eligibility Supervisor plays a significant role in overseeing the engagement of the BES Seniors completing Overpayment Packets and the workload. In addition, responsible for reviewing completed Intentional Program Violation Packets (IPV) for suspected fraudulent cases and Overpayment Compromises (OPC) for households who are unable to repay their Nutrition Assistance claim. Other responsibilities include training, supervising the daily workload of the staff, evaluating staff performances, and conducting quality control, error management, and prevention in eligibility services programs, including conducting case reviews. As well as evaluating accuracy, timeliness, and productivity utilizing quality and quantity data, identifying error trends, and implementing corrective action plans. Furthermore, the Benefits and Eligibility Supervisor is responsible for ensuring the Overpayment Packets, Overpayment Compromises, and IPV disqualifications meet timeliness and federal guidelines. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include, but are not limited to: - Review the accuracy of benefit determinations based on the established Federal and State rules, regulations, policies, and procedures for Nutrition Assistance, Medical Assistance, and Cash Assistance (TANF) of FAA employees who are currently receiving public assistance benefits. - Review the ABAWD workload report, provided monthly by FAA Systems, to ensure BES Seniors are making the correct eligibility decision. - Review the workload for AZSNAP participants to ensure the eligibility determination process is timely and accurate for participants 65 and older. - Monitor the Employee Benefit email inbox to ensure documents are being uploaded and questions are answered within 24 to 48 hours by the BES Seniors. - Ensure that BES Seniors attend Fair Hearings as a representative on behalf of the agency to testify to the accuracy of the department's OP, IPV, and OPC claims. - Collaborate with other departments, such as the Office of Accounts Receivable and Collection Team (OARC) and the Office of Special Investigations (OSI), when evidence is found of client-caused overpayments. - Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads. Implement regulations or policy changes that affect the unit's day-to-day operations. - Ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives. - Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources. Knowledge, Skills & Abilities (KSAs): Knowledge of: - Knowledge of Federal, State, and agency statutes, rules, and regulations applicable to the area of assignment. - Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider, and/or social services. - Program services used to conduct quality control reviews. - Fundamental leadership practices. - Automated systems and software. Skills in: - Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment. Ability to: - Provide technical assistance to staff. - Access, maintain, review, and interpret database information. - Compile and present program information. - Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders. - Identify, analyze, and evaluate situations or problems to determine appropriate courses of action. - Analyze laws, regulations, and policies to ensure all programs and activities are in compliance. Selective Preference(s): The ideal candidate for this position will have: - Three (3) years’ experience performing eligibility work with DBME/FAA. - High school diploma or equivalent education. Pre-Employment Requirements: - If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. - Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: - Affordable medical, dental, life, and short-term disability insurance plans - Participation in the Arizona State Retirement System (ASRS) and long-term disability plans - 10 paid holidays per year - Paid vacation and sick time - Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. - Deferred compensation plan - Wellness plans - Tuition Reimbursement - Stipend Opportunities - Infant at Work Program - Rideshare and Public Transit Subsidy - Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or [email protected].  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Alex Rivera at 480-910-0533 or email [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation.