Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.
Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.
Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.
We are looking for a experienced sales professional to manage, support, and optimize our US Sales Development team.
In this role you will lead a team of SDRs responsible for a hybrid of inbound lead qualification and strategic outbound prospecting.
You will oversee the execution of an account-based strategy, where each SDR is aligned with a specific Account Executive (AE) in the US to penetrate a set of target accounts within our enterprise ideal customer profile (ICP).
A little about you...
- Management: At least three years of successful SDR/BDR management experience.
- Outbound Expertise: Proven ability to strategically approach target organizations and motivate teams in tough conditions.
- Software Proficiency: Knowledge of sales development software, including Salesforce, Outreach (or equivalent), and Gong.
- Analytical Skills: Proficiency in Excel with a detail-oriented approach to ensuring the accuracy of sales data.
- Communication: Strong relationship-building and communication skills to coordinate with broader marketing and sales teams.
- Software: Knowledge of sales development software, including Salesforce, Outreach (or equivalent), Gong and MS 365 (Excel, Word, outlook etc.).
- Leadership and Motivation: Ability to inspire and keep the team engaged through interactive meetings, daily huddles, and motivating challenges.
- Coaching and Mentorship: Strong coaching skills to guide inbound reps on discovery calls, best practices across communication channels, and professional development.
- Analytical and Detail-Oriented: Proficiency in managing and ensuring the accuracy of sales data, and aligning outreach activities with marketing and sales strategies.
- Adaptability and Innovation: Capability to implement new tools, processes, and technologies that drive efficiency and productivity, with an eye for identifying automation and optimisation opportunities.
- Collaborative and Cross-Functional Coordination: Skilled at aligning team efforts with broader marketing and sales goals and coordinating with these teams for seamless operations.
- Process-Oriented: Focused on maintaining structure with task sequences, quotas, commissions, and SPIFs, while balancing the need for continuous improvement and adaptability in the sales process.
About the role...
- Data Analysis & Insights: Produce and analyse team performance data to identify trends and pinpoint sales funnel drop-off points.
- Informed Decision Making: Provide actionable insights to leadership and implement data-driven changes to improve conversion rates across the funnel.
- AE Alignment: Coordinate daily with the UK Account Executive team to ensure SDRs are effectively working assigned account sets and aligning outreach with AE territories.
- Hybrid Coaching: Coach best practices in both inbound and outbound strategies, including email, social media, and phone outreach.
- Discovery Mastery: Guide reps on discovery call techniques to ensure high-quality handovers to AEs and eventual future revenue.
- Daily Management: Run daily huddles, interactive meetings, and challenges to keep the team motivated.
- Ops & Compliance: Ensure the integrity of historic and current sales data while managing team commissions, quotas, and SPIFs.
- Process Optimization: Identify opportunities for process automation and refine sequences and tasks to improve productivity.
- Demand Generation: Work closely with the Head of Demand Generation to optimise the sales pipeline by identify gaps, trends and bottlenecks.
Benefits
- 25 Holidays/PTO (with the option to buy and sell additional days)
- 401K contributions after 3 months service
- Company healthcare plans or 3rd party reimbursement
- Voluntary Dental, Vision and Life Cover
- Flexible Saving Account
- Employee Discount and Reward Program
- Reimbursement for use of personal mobile phone