MySpectrum Counseling & Coaching (Inc. 5000 #244 in 2023) is hiring an operations leader to run our weekly execution engine and drive measurable improvements across the client flow: inquiry → intake → scheduling → first appointment → clinician utilization.
Remote location focus: We are prioritizing candidates located in the Southeast, Midwest, and South/Central U.S.
Examples include: GA, NC, SC, TN, FL, AL | OH, IN, MI, MO, WI, IA | TX (outside Austin), OK, KS.
Responsibilities
• Run weekly cadence: KPI scorecard, accountability meeting, action tracking
• Improve intake/scheduling workflows; create/enforce SOPs + QA
• Track demand vs capacity and drive utilization
• Lead projects end-to-end (scope → delivery)
• Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics
• Coordinate operational handoffs with billing/RCM support to reduce preventable issues
Requirements
• 5–10 years operations experience (healthcare/services preferred)
• Proven KPI/scorecard ownership + follow-through
• Remote/offshore team management using SOPs, QA, and metrics
• Strong project execution; calm, direct communicator
Preferred
• Behavioral health ops
• TherapyNotes, Zendesk, or similar workflows
• Dashboards/reporting and basic forecasting
How to apply
Apply with your resume and answer these 2 questions:
• Share one example of an operations improvement you led (what you changed + the measurable result).
• Describe your experience running weekly KPIs/scorecards and managing a remote/offshore team (cadence + tools you used).
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About the Company:
MySpectrum