Join the AT&T Team as a Call Center Sales and Service Representative
Are you a motivated and customer-focused individual looking for a challenging and rewarding career in sales and service? Do you want to be part of a dynamic team that is passionate about delivering exceptional customer experiences? Look no further than AT&T's Call Center Sales and Service Representative role in Amarillo, TX! As a key member of our team, you will have the opportunity to build customer relationships, enhance the buying experience, and drive sales growth in a fast-paced and exciting call center environment.
About AT&T
AT&T is a leading communications company that is committed to providing innovative and reliable services to its customers. With a rich history dating back to 1885, AT&T has evolved into a global company that offers a wide range of products and services, including wireless communications, internet, and television. Our company culture is built on a foundation of integrity, respect, and teamwork, and we are dedicated to creating a work environment that is inclusive, diverse, and supportive of all employees.
Job Summary
We are seeking a highly motivated and customer-focused Call Center Sales and Service Representative to join our team in Amarillo, TX. As a Call Center Sales and Service Representative, you will be responsible for utilizing proven sales and service techniques to build customer relationships, enhance the buying experience, retain customers, upsell, and exceed customer care commitments. You will work in a fast-paced and exciting call center environment, interacting with customers and providing world-class service. This is a fantastic opportunity to join a dynamic team and advance your career in sales and service.
Key Responsibilities
- Utilize proven sales and service techniques to build customer relationships, enhance the buying experience, retain customers, upsell, and exceed customer care commitments
- Provide world-class service in a fast-paced, exciting call center environment by delivering an effortless customer experience
- Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer's needs
- Consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment
- Work day, evening, holiday, night, weekend, and/or split shifts if required
- Satisfactorily complete on-the-job and/or classroom training
- Effectively use multiple systems to identify and communicate products that meet the customer's needs, and resolve the customer's problem in a productive manner
- Operate a computer and have basic keyboarding skills
Requirements
Essential Qualifications
- High school diploma or equivalent required
- 1-2 years of sales and service experience in a call center environment (preferred)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Basic computer skills and ability to learn multiple systems
- Ability to work flexible hours, including evenings, weekends, and holidays
Preferred Qualifications
- Previous experience in sales and service in a call center environment
- Experience with customer relationship management (CRM) software and other sales tools
- Strong analytical and problem-solving skills
- Ability to work in a team environment and build strong relationships with customers and colleagues
What We Offer
Competitive Compensation Package
We offer a competitive compensation package that includes:
- A competitive salary with average earnings over $73K and Top Performers over $100K (base pay plus commissions)
- $4,000 sign-on bonus payable as follows: $2,000 after 6 months and $2,000 after one year of service
- Hourly base pay based on qualifications and between $10.00 to $21.99, with increases every 6 months of active service up to the top pay
Comprehensive Benefits Package
We also offer a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- 401(k) plan with company match
- Tuition reimbursement
- Paid time off and paid training
- 50% employee discount on AT&T internet & fiber and AT&T Mobile service
Career Growth Opportunities
At AT&T, we are committed to helping our employees grow and develop their careers. As a Call Center Sales and Service Representative, you will have opportunities to:
- Advance to leadership roles or specialized positions
- Develop new skills and knowledge through our comprehensive training program
- Participate in mentoring and coaching programs
- Take advantage of tuition reimbursement and other education benefits
Work Environment and Culture
Our call center in Amarillo, TX is a dynamic and supportive work environment that is focused on delivering exceptional customer experiences. We offer:
- A collaborative and team-oriented culture
- A state-of-the-art call center facility with modern equipment and technology
- A flexible work environment with opportunities for remote work
- A diverse and inclusive workplace that values all employees
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding career in sales and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Don't miss this opportunity to join the AT&T team and advance your career in sales and service. Apply today!
Apply Now