Join the Cox Family of Businesses and Make Your Mark as a Customer Care Specialist
At Cox Communications, part of the Cox family of businesses, we're passionate about making real connections with our customers. We're on the lookout for a talented Customer Care Specialist to join our Account Services team and help us deliver exceptional customer experiences. If you're a people person with a passion for problem-solving and a knack for building rapport with customers, this could be the perfect opportunity for you.
About Us
We're a leading communications company that's been making its mark since 1898. Our primary divisions, Cox Communications and Cox Automotive, are driving innovation and pioneering new technologies to power smart cities and greener transportation alternatives. We're committed to building a better future for the next generation and are looking for talented individuals like you to join our team.
What You'll Do
As a Customer Care Specialist, you'll be the face of Cox Communications, providing top-notch service to our customers via phone, chat, and other channels. Your goal will be to resolve customer concerns, suggest products and services that meet their needs, and ensure they have a positive experience with our brand. Here are some of the key responsibilities you'll be expected to handle:
- Assess customers' needs and suggest relevant products and services for their home and business needs.
- Adjust billing, negotiate claims, and arrange product substitutions or returns as needed.
- Manage customer concerns while meeting goals in Serving, Solving, and Selling.
- Stay up-to-date on Cox Business products and services to provide accurate information to customers.
- Own the customer experience and ensure that every interaction is positive and memorable.
- Provide support to internal sales reps and other teams as needed.
What's In It For You?
At Cox Communications, we believe in rewarding our employees for their hard work and dedication. Here are just some of the benefits you can expect as a Customer Care Specialist:
- Competitive pay: $18.00 per hour, plus generous incentives and other compensation perks.
- Comprehensive benefits package, including 401k with company match, medical benefits, and more.
- Free Internet and discounts on other Cox services valued at up to $300 per month.
- Generous Paid Time Off (PTO) and tuition reimbursement for academic pursuits.
- Adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and more.
- Opportunities for career growth and development, with lateral and upward movement across a range of industries.
- A supportive and inclusive work environment that values diversity and promotes a sense of community.
Who You Are
We're looking for a talented Customer Care Specialist who is passionate about delivering exceptional customer experiences. Here are some of the key qualifications and skills we're looking for:
Minimum Qualifications
- High school diploma, GED, or relevant work experience.
- 6 months of experience using a computer and navigating multiple screens.
- 1 or more years of customer service experience, with a focus on creating exceptional customer experiences.
- Excellent skills in sales orientation, multi-tasking, building customer rapport, and problem-solving.
- Ability to learn and apply new procedures, with a strong aptitude for adapting to change.
- Good teamwork and communication skills, with a solid analytical mindset.
- Must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV, or a surrounding community within those states.
- Ability to work in a highly structured call center environment.
- Enthusiastic and personable, with a positive attitude and a passion for customer service.
Preferred Qualifications
- 1+ years of experience working in a position that requires meeting sales goals.
- 1-2 years of experience in a customer service role, not specific to just Call Centers.
- Strong aptitude for helping customers and a customer experience focus.
- Ability to adapt to constant change and stay flexible in a fast-paced environment.
Training and Scheduling
Our training program is designed to equip you with the skills and knowledge you need to succeed as a Customer Care Specialist. Training will begin on May 13th, 2024, and will cover a range of topics, including product knowledge, customer service skills, and sales techniques. After training, you'll participate in a shift bid process to determine your schedule, which may include 8-hour or 10-hour shifts.
Why Join Cox Communications?
At Cox Communications, we're committed to building a better future for our customers, employees, and communities. Here are just a few reasons why you might want to join our team:
- We're a leading communications company with a rich history and a strong presence in the industry.
- We're committed to innovation and are constantly looking for new ways to improve our products and services.
- We value diversity and inclusion, and strive to create a work environment that's welcoming and supportive for all employees.
- We offer a range of benefits and perks that can help you achieve a better work-life balance.
- We're passionate about making a positive impact in our communities, and offer opportunities for employees to get involved in volunteer work and other community activities.
Equal Employment Opportunity
Cox Communications is an Equal Employment Opportunity employer, and welcomes applications from diverse candidates. We are committed to ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Ready to Apply?
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and take the first step towards a rewarding career with Cox Communications.
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