Naked Wines is looking for some Customer Happiness Team, Seasonal Agents!
Remote (within KS, CA, or CO)
Seasonal Employment Dates: September 2025 – February 2026
Shifts:Tuesday–Saturday (8–5 PST on weekends, 9–6 PST on weekdays) Sunday–Thursday (same hours)
$18.81/hour + monthly bonus + $50 wine allowance
Love wine? Love making people happy? Read on.
Are you one of those people who always go out of your way to help others? Do you cringe when you witness bad customer service? Are you the kind of person who finds joy in turning someone’s day around—especially with a great conversation and a dash of charm?
If so, you might be the perfect fit for the Customer Happiness Team at NakedWines.com.
Our purpose:
Glad you ask. In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring customers better quality wine for a better price. No thirsty middlemen as far as the eye can see.
It’s a different way of doing things, sure. But it works. We’re currently the largest online direct-to-consumer winery in the USA, shipping over 1 million(!) packs a year to curious wine lovers. And with an ambitious road ahead, we’ve got no plans on plugging the cork on growth.
Our global team (we have offices in the UK and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.
Your purpose:
We’re hiring seasonal agents to help us through our busiest time of year—September 2025 through February 2026. You’ll be on the front lines of our customer experience, solving problems, answering questions, and making our customers feel like VIPs.
To nail your job you will:
• Keep up with a fast-paced contact center. (Goal- 64 interactions per shift)
• Maintain 90% or higher 5-star customer ratings
• Help customers through written and verbal communication channels such as email, phone, and live chat
• Turn tricky situations into great experiences
• Be reliable and consistently show up for your shift on time and give it your all
• Love being on the phone and computer most of the day
We’ll love you because you:
• Have exceptional verbal and written communication skills
• A natural instinct to help people and go above and beyond
• Feel good about yourself when you can turn someone’s day around
• Are open to change and to new or evolving processes in a fast-moving environment
• Cringe whenever you witness bad customer service
• Comfort with technology, multitasking, and fast-paced work
• Have experience in a call center-like environment
• Already love wine or are interested in learning more about it
• Are smart but humble