Join the Team at Children's Minnesota: Delivering Exceptional Patient Experiences
Children's Minnesota is a leading pediatric health system in the United States, dedicated to providing top-notch care to children from birth through young adulthood. As a not-for-profit organization since 1924, we have established ourselves as a trusted name in healthcare, with a reputation for excellence and compassion. Our team is passionate about delivering exceptional patient experiences, and we are seeking a skilled Customer Service Representative to join our remote team.
About Children's Minnesota
Children's Minnesota is one of the largest pediatric health systems in the country, serving kids throughout the Upper Midwest. Our network includes two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. We are consistently ranked by U.S. News & World Report as a top children's hospital, and we take pride in being recognized as one of 2023's Top Diversity Leaders by Modern Healthcare.
Job Summary
We are seeking a highly skilled Customer Service Representative to provide timely and effective support to patients and families with inquiries about account balances, billing, and out-of-pocket expenses. As a remote team member, you will have the opportunity to work from the comfort of your own home (Minnesota or Wisconsin residents only) and collaborate with our team to deliver exceptional patient experiences.
Key Responsibilities:
- Respond to patient and family inquiries about account balances, billing, and out-of-pocket expenses, providing detailed explanations and resolving concerns in a timely and professional manner.
- Collaborate with other departments to research patient billing history and resolve complex issues.
- Demonstrate excellent customer service and communication skills, both orally and in writing, to patients, families, and internal and external contacts.
- Maintain knowledge of HIPAA privacy standards and PCI compliance regulations, ensuring confidentiality and security of patient information.
- Utilize computer systems, applications, and phone systems to efficiently manage patient inquiries and resolve issues.
- Develop and maintain basic knowledge of medical terminology to effectively communicate with patients and families.
- Prioritize multiple tasks and manage a heavy workload in a high-stress environment, demonstrating flexibility and adaptability as needed.
- Analyze and resolve complex problems, exhibiting high-level problem-solving and investigational skills.
Requirements and Qualifications
Essential Qualifications:
- High school diploma or equivalent work experience required.
- 3-5 years of customer service experience, preferably in a healthcare or related field.
- Experience working with a wide variety of PC applications, including computer systems, software, and phone systems.
- Working knowledge of billing and follow-up processes, with the ability to learn and adapt to new systems and procedures.
- Excellent customer service and communication skills, with the ability to effectively interact with patients, families, and internal and external contacts.
- Knowledge of HIPAA privacy standards and PCI compliance regulations.
Preferred Qualifications:
- Previous experience in a healthcare setting, preferably in patient billing or customer service.
- Basic knowledge of medical terminology and healthcare operations.
- Certification or training in customer service, billing, or a related field.
What We Offer
Competitive Compensation and Benefits:
We offer a competitive salary and comprehensive benefits package, including:
- Opportunities for professional growth and development.
- Comprehensive training and onboarding program.
- Flexible work arrangements, including remote work options.
- Recognition and rewards for outstanding performance.
- Access to employee assistance programs and wellness initiatives.
Our Culture and Values:
At Children's Minnesota, we value:
- Compassion and empathy in our interactions with patients, families, and colleagues.
- Excellence and quality in our work, striving for continuous improvement.
- Integrity and trust, maintaining confidentiality and security of patient information.
- Teamwork and collaboration, recognizing the value of diverse perspectives and skills.
- Diversity, equity, and inclusion, promoting a culture of respect and inclusivity.
Why Join Our Team?
By joining our team as a Customer Service Representative, you will have the opportunity to:
- Make a positive impact on the lives of children and families.
- Develop your skills and expertise in a dynamic and supportive environment.
- Collaborate with a talented and dedicated team.
- Enjoy a flexible and remote work arrangement.
- Be part of a recognized leader in pediatric healthcare.
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:
Apply Now
We look forward to hearing from you and exploring how you can join our team!
Apply Now