About arenaflex – Transforming Shift Work Into a Human‑Centric Experience
Founded in 2004 and headquartered in Copenhagen, Denmark, arenaflex has grown into a global leader in workforce scheduling solutions. Our platform empowers hundreds of thousands of organizations—from bustling cafés to multinational retail chains—to craft schedules that respect both business efficiency and the personal lives of their employees. We harness cutting‑edge Agentic AI to automate routine tasks, giving managers the freedom to focus on strategic growth and people development. At arenaflex, we are not just building software; we are championing a vision where work‑life balance is a universal right, not a luxury.
Our mission resonates especially with the next generation of talent—students and young professionals who crave meaningful work that aligns with their studies and personal aspirations. By joining us, you become part of a forward‑thinking community that values curiosity, collaboration, and continuous learning.
The Role: Danish‑Speaking Customer Experience Specialist (Student)
We are looking for an enthusiastic, bilingual (Danish & English) student to join our Part‑Time Customer Experience team. In this dynamic role, you will serve as the primary point of contact for arenaflex’s Danish‑speaking users, helping them navigate the platform, resolve issues, and discover best practices for optimal scheduling. You will work alongside experienced full‑time colleagues and fellow part‑time teammates, gaining hands‑on exposure to a fast‑growing SaaS environment while maintaining the flexibility needed to succeed academically.
This position is perfect for candidates who thrive on interpersonal interaction, enjoy solving technical puzzles, and are passionate about making shift work more humane.
Key Responsibilities
- Customer Communication: Respond to Danish‑speaking customers via telephone, live chat, and email with professionalism, empathy, and timely resolution.
- Platform Guidance: Provide step‑by‑step assistance on how to use arenaflex’s scheduling tools, share best‑practice tips, and help customers configure their work calendars.
- Issue Diagnosis: Analyse incoming tickets, troubleshoot common technical problems, and document findings before escalating complex cases to the second‑line support team.
- Cross‑Functional Liaison: Act as the bridge between customers and arenaflex’s product and engineering teams, ensuring feedback loops are closed and product improvements are communicated back to users.
- Proactive Solution Design: Identify recurring pain points, suggest process enhancements, and contribute ideas that improve the overall customer journey.
- Shift Planning Participation: Collaborate with your manager on monthly shift schedules, allowing you to balance coursework, exams, and personal commitments seamlessly.
- Knowledge Base Enrichment: Create and update FAQs, tutorial videos, and internal documentation to empower both customers and fellow support agents.
Essential Qualifications
- Fluent in Danish and English, both written and spoken. Additional language skills are a plus.
- Enrolled in a university program (minimum of one academic year remaining preferred) with the ability to commit to at least 16 working hours per week.
- Strong comfort level with web‑based applications, SaaS platforms, and basic troubleshooting techniques.
- Excellent written and verbal communication skills, with a natural ability to convey technical information in an easy‑to‑understand manner.
- Customer‑centric mindset: genuine enthusiasm for helping people and creating positive experiences.
- Self‑motivated yet collaborative—able to work independently while thriving in a team environment.
- Reliable internet connection and a quiet workspace suitable for virtual customer interactions.
Preferred Additional Skills & Attributes
- Previous experience in a customer‑service, call‑center, or help‑desk role, especially within a SaaS or tech‑focused setting.
- Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools.
- Basic understanding of scheduling concepts, workforce management, or HR processes.
- Creative problem‑solving abilities and a knack for thinking “outside the box.”
- Experience with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.
- Passion for AI, automation, and emerging technologies that shape the future of work.
Why This Position Is a Launchpad for Your Career
At arenaflex, part‑time roles are designed to be more than just a paycheck. You will gain:
- Real‑World SaaS Exposure: Direct interaction with a market‑leading scheduling platform used by thousands of businesses worldwide.
- Mentorship & Coaching: Regular one‑on‑one sessions with senior support specialists and product managers who will help you sharpen both technical and soft skills.
- Professional Network Growth: Access to arenaflex’s global community of employees, partners, and industry experts.
- Leadership Opportunities: As you demonstrate reliability and expertise, you may take the lead on small projects, such as creating new knowledge‑base articles or coordinating mini‑training sessions for peers.
- Potential Path to Full‑Time: High‑performing interns and student agents are often considered for full‑time roles after graduation, with clear career ladders into Customer Success Management, Product Support, or even Product Development.
Compensation, Perks & Benefits
- Competitive hourly wage aligned with market standards for student positions.
- Flexible scheduling that respects exam periods, holidays, and personal commitments.
- Remote‑work allowance covering a portion of home‑office setup costs (e.g., ergonomic chair, headset).
- Access to arenaflex’s learning portal featuring courses on customer service excellence, AI fundamentals, and professional development.
- Employee assistance program offering mental‑health resources, counseling, and wellness workshops.
- Discounted subscriptions to the arenaflex platform for personal use, enabling you to experience the product firsthand.
- Invitation to quarterly “All‑Hands” events and virtual social gatherings that foster community across continents.
Our Culture – Inclusion, Innovation, and Impact
arenaflex believes that diversity fuels creativity. Our offices—located in the heart of Copenhagen and complemented by fully equipped remote workspaces—are designed to be welcoming, inclusive, and reflective of the global clientele we serve. Whether you identify as a student, a part‑time professional, or a future leader, you will find a supportive environment where authentic expression is celebrated.
Key cultural pillars include:
- Transparency: Open communication channels, regular updates from leadership, and a clear view of how your work contributes to the company’s mission.
- Collaboration: Cross‑functional squads that encourage knowledge sharing across product, engineering, and support functions.
- Growth Mindset: Continuous feedback loops, access to training resources, and encouragement to experiment and iterate.
- Social Responsibility: arenaflex invests in community projects that promote work‑life balance, such as partnerships with educational institutions and nonprofit workforce programs.
We are proud to be an equal‑opportunity employer. Reasonable accommodations are available throughout the recruitment process. All candidates will be evaluated based on merit, without regard to age, gender, ethnicity, disability, sexual orientation, or any other protected characteristic.
Ready to Make Shift Work More Human?
If you are a motivated student who speaks Danish fluently, enjoys solving problems, and wants to be part of a company that puts people at the heart of technology, we would love to hear from you. Apply today and start a journey where your contributions directly improve the everyday lives of millions of shift workers around the globe.