Dasco HME LLC - DME Branch Operations Liaison
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DME Branch Operations Liaison
Dasco HME LLC
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DME Branch Operations Liaison
REMOTE
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Description
ABOUT THIS ROLE:
The DME Branch Operations Liaison serves as the primary operational bridge between
Sales, Branch Operations, and Central Business Operations (CBO). This role ensures
seamless coordination of referrals, documentation, order processing, and issue
resolution across departments. The Liaison drives accountability, removes workflow
barriers, and improves speed-to-delivery, documentation quality, and revenue cycle
efficiency.
This position plays a critical role in aligning field execution with centralized processes
and organizational performance targets.
ESSENTIAL FUNCTIONS:
Cross-Functional Coordination
- Act as primary point of contact between sales teams, branch staff, and centralized
operational department.
- Facilitate communication on order status, documentation requirements, and
workflow bottlenecks
- Translate field needs into actionable requests for intake, billing, and eligibility
teams
- Ensure alignment between field commitments and operational capabilities
Order & Workflow Oversight
- Monitor referral pipelines and identify delays in processing or documentation
- Proactively resolve issues impacting intake-to-delivery timelines
- Track escalations and ensure timely resolution across departments
- Support priority account or high-value referral coordination
Documentation & Compliance Support
- Verify orders meet payer and regulatory requirements prior to processing
- Coordinate missing documentation retrieval between sales, referral sources, and
intake teams
- Reduce audit risk through proactive file review and correction
Performance Monitoring & Reporting
- Track branch performance metrics such as intake turnaround time, delivery cycle
time, documentation accuracy, authorization timelines, and revenue leakage
indicators
- Provide actionable insights and improvement recommendations to leadership
Process Optimization
- Identify workflow inefficiencies across sales, branch, and CBO interactions
- Recommend process improvements and standardization opportunities
- Support rollout of new SOPs, systems, and automation initiatives
- Assist with onboarding and training of branch and sales staff on operational processes
Requirements
REQUIRED EDUCATION AND/OR EXPERIENCE:
2+ years DME, healthcare operations, or revenue cycle experience
Strong understanding of referral, intake, documentation, and delivery workflow
Ability to manage cross-functional relationships and resolve operational issues
Excellent organizational and communication skills
Strong analytical and problem-solving ability
PREFERRED EDUCATION AND/OR EXPERIENCE:
Experience working across field and centralized teams
Knowledge of Medicare and commercial payer documentation standards
Brightree or comparable DME platform experience
Prior operations, intake, or sales support role in DME or healthcare services
CORE COMPETENCIES:
Cross-functional collaboration
Operational problem solving
Process improvement mindset
Accountability ownership
Attention to detail
Communication influence skills
SUCCESS METRICS (KPIs):
Intake-to-delivery turnaround time
Documentation completeness rate
Referral conversion rate
Order fallout rate
Escalation resolution time
Revenue cycle speed indicators
Branch satisfaction score
Sales satisfaction score
STRATEGIC IMPACT OF ROLE:
This role improves organizational performance by increasing referral conversion,
reducing documentation delays, shortening revenue cycle timelines, strengthening
alignment between field and centralized teams, and improving customer and referral
source experience.
WHY JOIN US:
Professional growth opportunities with compelling career paths
Healthy work-life balance supported by flexible paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD
insurance for full-time team members
401(k) savings plan with employer matching contributions
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT:
DASCO provides equal employment opportunities (EEO) to all employees and applicants
for employment without regard to race, color, religion, sex, national origin, age, disability
or genetics. In addition to federal law requirements, DASCO complies with applicable
state and local laws governing nondiscrimination in employment in every location in
which the company has facilities. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training.
DASCO expressly prohibits any form of workplace harassment based on race, color,
religion, gender, sexual orientation, gender identity or expression, national origin, age,
genetic information, disability, or veteran status. Improper interference with the ability of
DASCO’s employees to perform their job duties may result in discipline up to and
including discharge
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