Summary of Role
We are seeking a Data Quality & Service Management Analyst to support data cleansing, validation, and analysis activities within a service management environment. The role will focus on improving data accuracy, consistency, and governance within ServiceNow platform.
Responsibilities
- Perform data cleansing and validation activities to ensure data accuracy and completeness.
- Analyse datasets to identify inconsistencies, duplicates, and data quality gaps.
- Support data quality reviews and ongoing data remediation efforts.
- Assist with core review and gap analysis activities within the service management platform.
- Update and maintain records in ServiceNow (or equivalent system).
- Work with stakeholders to improve data standards and governance practices.
- Document findings and provide recommendations for data improvements.
Requirements
- Matric and a Tertiary qualification
- Proven experience in data cleansing, validation, and analysis.
- Hands-on experience with ServiceNow (mandatory).
- Understanding of data quality principles and governance practices.
- Ability to identify gaps and support remediation activities.
- Strong attention to detail and analytical skills.
- Ability to work independently and manage assigned tasks efficiently.
Skills
- Experience with reporting tools (e.g., Power BI, Excel advanced functions).
- Understanding of IT Service Management (ITSM) processes.
- Basic SQL or scripting knowledge.
- Experience supporting data governance or system optimisation initiatives.