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Join arenaflex – Empowering Safety, Justice, and Innovation
At arenaflex, we are on a bold mission to Protect Life. Our ecosystem of cutting‑edge body‑cameras, evidence‑capture devices, and cloud‑based software platforms enables public‑sector agencies to preserve critical moments, ensure accountability, and enhance public safety. Just as our hardware and software work in harmony, we thrive on collaboration, candor, and diverse perspectives—whether from customers, community partners, or teammates. Life at arenaflex is fast‑paced, purpose‑driven, and deeply rewarding. If you relish ownership, enjoy solving complex technical challenges, and want to make a tangible impact on the safety of communities across France and its overseas territories, this is the role for you.
Your Impact – The Heart of the Role
As an Embedded Customer Success Engineer – Public Sector, you will be the trusted technical advisor and day‑to‑day liaison for key public‑sector customers. You will nurture long‑term, strategic partnerships, deliver expert guidance on arenaflex’s product suite, and translate customer feedback into actionable insights that shape product roadmaps. Your work will directly influence the efficiency, confidence, and mission success of law‑enforcement agencies, emergency services, and municipal bodies that rely on our solutions.
Key Responsibilities
- Product Mastery: Achieve deep expertise across all arenaflex technologies—including Evidence Local, body‑cameras, kiosks, and cloud services—and stay current with new releases and feature sets.
- Customer Advocacy: Serve as the primary technical point of contact, delivering best‑practice advice, troubleshooting, and strategic recommendations to senior stakeholders (including VP‑level executives).
- Technical Presentations & Demos: Design and lead compelling business and technical presentations, product demonstrations, and workshops tailored to diverse audiences.
- Project Leadership: Independently prioritize, plan, and execute deployment projects, software upgrades, and integration initiatives using disciplined methodology.
- Tier‑2 Support & Escalations: Provide advanced technical support, resolve complex issues, and coordinate escalations with internal engineering and product teams.
- Knowledge Management: Author and maintain knowledge‑base articles, technical documentation, and internal test environments to streamline issue resolution.
- Integration Management: Partner with third‑party integrators to schedule and execute bi‑annual software upgrades across 200+ customer sites in mainland France and overseas territories.
- Feedback Loop: Capture and communicate customer insights to product, engineering, and operations teams, influencing future roadmap decisions.
- Change Management: Apply ITIL‑aligned processes to plan, document, and execute changes while ensuring rollback procedures are in place.
- Travel & On‑Site Presence: Conduct up to 50% travel to customer locations, both on the French mainland and in overseas territories, to deliver hands‑on support and relationship building.
Essential Qualifications
- French citizenship (required for handling sensitive government data) and willingness to undergo a security clearance.
- Minimum 5 years of hands‑on experience in IT support, deployment, or technical account management roles, preferably with major city or enterprise‑level public‑sector customers.
- Proven ability to manage end‑to‑end customer relationships and deliver complex technical projects with limited supervision.
- Strong knowledge of ITIL, change‑control processes, and best practices for rollout planning and execution.
- Experience creating and maintaining software images, as well as administering routing, switching, Wi‑Fi, and telecommunications infrastructures.
- Advanced expertise in networking and systems concepts, including Microsoft Server & Client OS, Microsoft SQL Server, Active Directory, Azure Entra ID, APIs, TCP/IP, DHCP, DNS, SSH, firewalls, and related certifications.
- Technical background in one or more domains such as Digital Video, Mobile Communications, IP Security, Embedded Systems, Identity & Access Management (IAM), or SaaS platforms.
- Hands‑on experience with relational database platforms (AWS RDS, Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.).
- Exceptional written and verbal communication skills, with the ability to adapt technical explanations to audiences ranging from seasoned IT professionals to non‑technical decision‑makers.
- Highly analytical, strategic, and creative problem‑solver with a detail‑oriented mindset and strong organizational habits.
Preferred Extras That Set You Apart
- Professional certifications such as Cisco CCNA/CCNP, Microsoft Certified: Azure Administrator, or CompTIA Network+.
- Previous experience in a public‑sector environment, especially within law‑enforcement, emergency response, or municipal technology programs.
- Familiarity with cloud‑based evidence management solutions and the regulatory landscape governing digital evidence storage and retrieval in France.
- Fluency in additional languages (English, Spanish, or regional languages of overseas territories) to support diverse user bases.
- Demonstrated success in driving product improvements based on field feedback and collaborative cross‑functional initiatives.
Core Skills & Competencies for Success
- Customer‑Centric Mindset: Ability to anticipate needs, empathize with operational pressures, and deliver value‑added solutions.
- Project Management Discipline: Proficiency with tools such as Jira, Trello, or Microsoft Project to track tasks, milestones, and deliverables.
- Technical Communication: Craft clear, concise documentation, presentations, and tutorial videos.
- Collaboration & Influence: Build strong internal relationships with product, engineering, sales, and professional services teams to champion customer interests.
- Adaptability: Thrive in dynamic environments, quickly adjust to changing priorities, and remain calm under pressure.
Career Growth & Learning Opportunities at arenaflex
arenaflex invests heavily in the professional development of its people. As a member of our Public‑Sector Success team, you will have access to:
- Mentorship programs pairing you with senior technical leaders and industry veterans.
- Continuous learning stipends for certifications, conferences, and specialized training (e.g., advanced networking, cybersecurity, or cloud architecture).
- Opportunities to lead cross‑functional initiatives that influence product direction on a global scale.
- Clear career pathways toward senior technical account management, solution architecture, or managerial roles within professional services.
- Exposure to emerging technologies such as AI‑powered video analytics, edge computing, and next‑generation evidence preservation methods.
Work Environment & Culture at arenaflex
We foster a collaborative, inclusive, and high‑performance culture where every voice matters. Our core values—Integrity, Innovation, Impact, and Inclusion—guide daily interactions and long‑term strategies. Highlights include:
- Hybrid Flexibility: A blend of remote work and on‑site engagements empowers you to balance focus time with face‑to‑face customer interaction.
- Diverse Teams: arenaflex’s workforce reflects the communities we serve, championing varied perspectives to drive better outcomes.
- Well‑Being Programs: Comprehensive health plans, mental‑health resources, and work‑life balance initiatives support your overall wellness.
- Purpose‑Driven Projects: Every deployment contributes directly to public safety, community trust, and the protection of civil liberties.
Compensation, Perks, & Benefits
While specific salary ranges are competitive and commensurate with experience, arenaflex offers a total rewards package that includes:
- Base salary aligned with market benchmarks for senior technical roles in France.
- Performance‑based bonuses tied to customer satisfaction and project success metrics.
- Comprehensive health, dental, and vision coverage for you and eligible dependents.
- Retirement savings plan with company matching contributions.
- Generous paid time off, parental leave, and holiday schedules.
- Professional development budget and tuition reimbursement.
- Company‑provided equipment (laptop, mobile device, and secure VPN access) to support remote and field work.
- Travel allowances for on‑site customer engagements across France and overseas territories.
Inclusive Hiring – Your Unique Path to arenaflex
Don’t meet every single requirement? That’s perfectly fine. arenaflex believes talent comes in many forms, and we value potential, curiosity, and a growth mindset. Studies show that women and people of color often self‑select out of roles unless they meet every box. If you’re excited about our mission to Protect Life and feel you could thrive in this role, we encourage you to apply—even if your experience isn’t a perfect match.
Application Instructions
Ready to embark on a career that blends technology, public service, and real‑world impact? Submit your application through the link below. If you require accommodations due to a disability or special need during the recruitment process, please email
[email protected]. This address is for accommodation requests only.
Closing Thought
At arenaflex, you will join a purpose‑driven team that’s reshaping how public agencies protect communities. Your expertise, leadership, and passion will help us deliver reliable, innovative solutions that safeguard lives and uphold justice. If you’re ready to make a difference, we’re ready to welcome you.
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