Job Description:
• Deliver engaging financial education to participants across multiple channels, including in-person sessions, webinars, and digital communications.
• Support the implementation of workplace financial wellness initiatives in partnership with plan sponsors and HR teams.
• Serve as a point of contact for participant questions and follow-up, helping connect individuals to additional guidance or advisory support as appropriate.
• Identify qualified participant leads through education sessions, one-on-one conversations, and workplace engagements.
• Facilitate warm handoffs to Wealth Advisors and Retirement Plan Consultants, ensuring a seamless participant experience.
• Support regional alignment between Retirement and Wealth teams by coordinating segmented lead routing based on geography or office structure.
• Collaborate regularly with Employee Engagement team members, Retirement Plan Consultants, and Wealth Advisors to execute on regional goals.
• Contribute to national Financial Education & Guidance (FE&G) initiatives and integrate best practices into local delivery.
• Maintain accurate activity tracking and documentation using CRM platforms.
• Gather participant feedback and sponsor input to inform adjustments to educational content or delivery methods.
• Assist with tracking engagement metrics and referral outcomes, supporting visibility to internal stakeholders and plan sponsors.
• Stay current on financial education trends and tools to enhance participant engagement.
Requirements:
• Strong understanding of ERISA regulations and fiduciary best practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work and make decisions independently.
• Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint).
• Demonstrated discipline maintaining client information in a CRM, Salesforce preferred.
• Proven success with multi-tasking and managing priorities effectively.
• Ability to adapt to a rapidly changing business and technology environment.
• Continual learner mentality, able to adopt new solutions and interpret the impact of new laws for prospective clients.
• Must be able to maintain confidentiality of highly sensitive client information, including personnel and financial data.
• Regular and predictable attendance is required.
• Business travel up to 25%.
Benefits:
• Health insurance
• wellbeing
• retirement plans
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses
• employee perks and discounts
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