Introduction to Stretch Zone
Stretch Zone, a pioneer in practitioner-assisted stretching, is seeking an energetic, forward-thinking, and customer service-oriented individual to join our team as an Assistant General Manager (AGM). As a leader in the health and wellness industry, we are committed to providing exceptional service and an unparalleled experience for our clients. Our mission is to enhance the quality of life for our clients through our innovative stretching techniques, and we are looking for a like-minded individual to help us achieve this goal.
Job Overview
The ideal Assistant General Manager will oversee studio operations, from sales to staff scheduling and stretching, and assist the General Manager and/or Studio Owner in ensuring optimal studio performance. The AGM will exhibit exemplary assisted stretching techniques, leadership, and superior client service. If you have a background in sports science, medicine, kinesiology, personal training, physical therapy, or massage therapy, and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Oversee studio operations, including sales, staff scheduling, and stretching
- Assist the General Manager and/or Studio Owner in new membership sales and all studio operations
- Exhibit leadership by engaging in all studio activities and leading by example
- Drive new and existing client membership sales through outside sales, lead generation, business development efforts, and client retention efforts
- Manage the staff schedule and ensure successful resolution of customer service challenges
- Assist the General Manager and/or Studio Owner in meeting performance metrics, revenue, inventory, and facility maintenance as needed
- Contribute to and maintain the Culture of Stretch Zone
- Maintain a clean and tidy studio and follow the routine studio cleaning checklist
- Oversee functions of the front desk, including answering phones, greeting prospective and current clients, check-ins, booking appointments, and dealing with any customer concerns
- Market outside and at community events to promote the studio and brand
Essential Qualifications
- Personable, customer service-oriented individual with high ethical standards and integrity
- Sales leadership expertise and an appropriate professional image
- Flexible and able to work weekend hours and morning or evening hours during the week as needed
- Strong communication, sales, and customer service skills required
- Excellent verbal and written communication skills in person, via the telephone, and email
- Preferred background: Exercise, Health, or Recreational Science Degree, Massage Therapist, Personal Trainer, or Sports Coach, Physical Therapist, PT Aide, Chiropractor, Pilates, Yoga Instructor, or Dance Instructor
- At least 1+ years of fitness, health, or wellness sales experience
- A strong and demonstrated affinity for and/or experience in the Health, Wellness, and Fitness industry
- Ability to stand or sit for up to 8 hours throughout the workday
- Professional, punctual, reliable, and neat
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to recognize areas of improvement and make changes using good judgment
- Ability to work well independently and collaboratively with the General Manager and/or Studio Owner
- Proficient computer skills required
Preferred Qualifications
- Experience in a management or leadership role
- Knowledge of marketing and social media strategies
- Experience with customer relationship management (CRM) software
- Certifications in fitness, health, or wellness, such as personal training or group fitness instruction
Skills and Competencies
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Ability to build and maintain relationships with clients, staff, and management
- Knowledge of sales and marketing principles
- Ability to analyze data and make informed decisions
Career Growth Opportunities
At Stretch Zone, we are committed to the growth and development of our employees. As an Assistant General Manager, you will have the opportunity to develop your skills and knowledge in the health and wellness industry, and advance your career within the company. We offer comprehensive training programs, including our 80-hour training program, to ensure that you have the tools and resources needed to succeed in your role.
Work Environment and Company Culture
At Stretch Zone, we pride ourselves on our positive and supportive company culture. We believe that our culture is the foundation of our success, and we are committed to creating a work environment that is inclusive, respectful, and empowering. As an Assistant General Manager, you will be part of a dynamic team that is passionate about delivering exceptional service and results.
Compensation and Benefits
- Competitive compensation based on experience and performance
- Commission paid on sales
- Opportunity to bonus based on performance
- Tremendous opportunities for career advancement and growth within the company
- Comprehensive Health Insurance Policy Included
Conclusion
If you are a motivated and customer-focused individual who is passionate about the health and wellness industry, we encourage you to apply for this exciting opportunity. As an Assistant General Manager at Stretch Zone, you will have the opportunity to develop your skills and knowledge, advance your career, and be part of a dynamic team that is committed to delivering exceptional service and results. Apply today and take the first step towards a rewarding and challenging career in the health and wellness industry.
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