At arenaflex, we're dedicated to providing our employees with a solid work environment, identical opportunities for growth and development, and a culture that values creativity, innovation, and mutual respect. As a leading airline, we're committed to connecting people to what's important in their lives through friendly, reliable, and affordable air travel. We're now seeking an experienced and motivated Assistant Manager Cargo Customer Service to join our team in San Diego, USA.
**Job Summary**
As an Assistant Manager Cargo Customer Service, you'll play a critical role in supporting our Cargo Manager of Operations with daily and monthly responsibilities at our Denver (DEN) Station. You'll build relationships with shipment customers, work closely with diverse employees on the station, and manage our Cargo Supervisors and Agents. Your exceptional communication skills and ability to create a significant impact will ensure a safe, efficient, and on-time operation for shipments across our network.
**Responsibilities**
* Verifies that high-quality work is accomplished throughout the Cargo Operation
* Works to accurately identify deficiencies and understand successes
* Maintains effective operating relationships with station leadership, the TWU 555, shipment sales, vendors, and other departments to ensure operational excellence
* Supports the Cargo Manager of Operations with local responsibilities
* Assists in hiring and education of Cargo Agents and Cargo Supervisors
* Ensures the productivity of SWA Cargo Employees and Cargo Contract Handlers regarding staffing, scheduling, hours of operation, and product carrier levels
* Ensures centers and equipment are maintained in exact repair and assists with center projects
* Maintains radical and modern knowledge of all TSA security policies regarding Cargo, as well as SWA Cargo rules and strategies, and guarantees compliance
* Provides interest and help to all SWA Cargo Customers and Internal Customers
* May perform other process responsibilities as directed by Employee's Leaders
**Knowledge, Skills, and Abilities**
* Extensive experience in the areas of Cargo, Ramp, and Operations
* Ability to satisfy confidentiality expectations as to confidential, proprietary, and sensitive Company information
* Ability to lead and inspire a team
* Ability to satisfy the public and work properly under demanding conditions
* Ability to correctly speak verbally and in writing
* Ability to remain privy to hazardous conditions and manage emergencies as needed
**Education**
* Required: High School Diploma or GED
**Experience**
* Fully functioning, extensive experience in:
+ Leadership
+ Cargo, Ramp, and Operations
* Preferred: Experience in a union environment and/or union agreement expertise
* Preferred: Knowledge of airport operations compliance
**Benefits You'll Love**
* Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too)
* Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, according to the paycheck
* Potential for annual ProfitSharing contribution towards retirement - while arenaflex profits, you profit
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture that values creativity, innovation, and mutual respect. We believe in providing our employees with a solid work environment, identical opportunities for growth and development, and a sense of belonging. As a leading airline, we're dedicated to connecting people to what's important in their lives through friendly, reliable, and affordable air travel.
**Work Environment and Company Culture**
Our work environment is designed to foster creativity, innovation, and collaboration. We believe in providing our employees with the tools and resources they need to succeed, while also promoting a culture of mutual respect and open communication. Our company culture is built on the principles of teamwork, integrity, and customer satisfaction.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, as well as opportunities for advancement and promotion. Our employees are encouraged to take ownership of their careers and pursue their passions, while also contributing to the success of our organization.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex.