**Job Summary:**
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist - Overnights. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing product recommendations, and handling account inquiries using world-class technology. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to offering exceptional benefits and perks to our employees, making us a great place to work and grow your career. As a drug-free workplace, we value diversity and inclusion, and we are an EEO/AA Employer/Vet/Disabled.
**Job Responsibilities:**
As a Bilingual Customer Support Specialist - Overnights, you will be responsible for:
* Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
* Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
* Building business relationships with customers over phone, email, and chat.
* Understanding customer needs and recommending arenaflex's best solutions.
* Helping customers navigate arenaflex's website and online ordering.
**Minimum Requirements:**
* High school diploma or equivalent. Bachelor's degree preferred.
* Excellent problem-solving, listening, and communication skills.
* Prior customer service experience is a plus, but if you are eager to learn, we will train you!
* Bilingual (English / Spanish) - fluent in both verbal and written forms.
**Benefits:**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Employee Perks:
+ Best-in-class, clean, modern facilities.
+ First-class fitness center and nearby walking path.
**Work Environment and Company Culture:**
As a Bilingual Customer Support Specialist - Overnights, you will work in a fast-paced, dynamic environment with a team of motivated and customer-focused individuals. Our collaborative in-person setting offers regular team events and opportunities for growth and development. We value diversity and inclusion, and we are committed to creating a positive and supportive work environment.
**Career Growth Opportunities and Learning Benefits:**
arenaflex offers a range of career growth opportunities and learning benefits, including:
* In-depth training to help you sharpen communication and problem-solving skills.
* Professional environment with one-on-one peer mentoring and room to grow in your career.
* Opportunities for advancement and professional development.
**Compensation and Perks:**
* Pay from $27 to $32 per hour with significant growth and earning potential!
* Includes $4 Shift Differential.
* Generous paid time off and holidays.
* Comprehensive benefits package, including health insurance and 401(k) with employer match.
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.
**Contact Information:**
arenaflex
4810 South Hellman Avenue, Ontario, CA 91762
Phone: [insert phone number]
Email: [insert email]
**Equal Employment Opportunity:**
arenaflex is an EEO/AA Employer/Vet/Disabled and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates.