Are you a passionate and empathetic individual with exceptional communication skills, looking to make a meaningful impact in the lives of others? Do you thrive in a dynamic and fast-paced environment, where no two days are ever the same? If so, we invite you to join our team at arenaflex as a Bilingual Healthcare Customer Service Representative, working from the comfort of your own home in Texas.
**About arenaflex**
arenaflex is a leading provider of customer care services, partnering with top companies around the world to deliver exceptional experiences to their customers. With a global network of contact centers and a team of over 11,000 employees, we pride ourselves on our expertise in customer care management and our commitment to excellence. Our mission is to empower our customers to achieve their goals, and we're looking for talented individuals like you to join our team.
**The Role**
As a Bilingual Healthcare Customer Service Representative, you will be the first point of contact for our customers, providing support and guidance on a range of healthcare-related topics. You will be responsible for answering inbound calls in both English and Spanish, addressing questions and concerns, and providing essential information to members regarding access to care issues, benefits, and proof of coverage. Your exceptional listening skills, empathy, and positive attitude will make a significant difference in the lives of our customers, and we're looking for someone who is passionate about delivering exceptional customer experiences.
**Responsibilities**
* Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits
* Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
* Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
* Guide callers through troubleshooting, navigating self-service options, using company site and/or using products or services
* Utilize client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
* Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
* Empathize and resolve concerns to simplify the customer's healthcare experience
* Navigate through multiple computer applications with speed & accuracy
* Adapt to learn new call types when business needs change & flex support in those areas
**Requirements**
* 18+ Years & High School diploma or its equivalent
* Must be fluent in both English & Spanish
* Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
* Medicare and/or Medicaid experience would be a plus
* Exceptional customer service, active listening, and verbal and written communication skills
* High computer proficiency and navigation of multiple applications
* Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
* Professional Positive Attitude & Courteous Telephone Etiquette
* Customer-focused personality and a desire to help people
**Work at Home Requirements**
* High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
* Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
* Dedicated, Quiet, & Secured Workspace with No Distractions
* A USB Wired Headset with Noise Canceling Microphone
**Benefits & Perks**
* Bi-lingual Spanish $17 per hour + Overtime during peak needs
* Access up to 50% of your pay immediately after your shift
* Health Insurance (Medical, Dental, Vision) & Other Benefits
* Pet Insurance
* Paid, Virtual Training
* Remote work environment
* Opportunity for Professional Development
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunity to work from home in a flexible and dynamic environment
* Professional growth and development opportunities
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible scheduling to accommodate your needs
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.