Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong desire to work in a dynamic and supportive environment where individuality is valued? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As an Experienced Bilingual Spanish Call Center Customer Service Representative, you will have the opportunity to make a real impact in a company that appreciates ideas and new ways of thinking.
**About arenaflex**
arenaflex is a company that delivers exceptional outcomes for our clients and the millions of people who count on them. We pride ourselves on creating a culture where individuality is noticed and valued every day. Our dedicated associates are the backbone of our organization, and we are committed to providing them with the tools, training, and support they need to succeed.
**Job Summary**
We are seeking an Experienced Bilingual Spanish Call Center Customer Service Representative to join our team in New York City, NY - Minneapolis, MN. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers. You will be the initial point of contact for inquiries from potential and existing clients, and you will be responsible for resolving issues and answering questions in a timely and professional manner.
**Responsibilities**
As an Experienced Bilingual Spanish Call Center Customer Service Representative, your responsibilities will include:
* Acting as the initial point of contact for inquiries from potential and existing clients
* Providing one-to-one telephone contact with clients and their customers
* Accurately documenting enrollment requests, status changes, complaints, and grievances
* Entering application and enrollment information into a web-based computer system for clients wishing to apply for our programs over the telephone
* Maintaining technical and program policy proficiency in our rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of our program requirements
**Requirements**
To be successful in this role, you will need to have:
* A basic understanding of a call center environment in a customer service role and quality monitoring processes
* The ability to establish and maintain effective working relationships with clients and co-workers
* The ability to problem solve through analysis and ongoing feedback
* The ability to achieve results through knowledge, empathy, and commitment
* The ability to work with people of diverse backgrounds
* A High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
While a High School diploma or GED is required, we prefer candidates with:
* Previous experience in a call center environment
* Knowledge of our programs and services
* Bilingual Spanish language skills
* Experience working with people of diverse backgrounds
**What We Offer**
As an Experienced Bilingual Spanish Call Center Customer Service Representative at arenaflex, you will enjoy a range of benefits, including:
* $17.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
**Work Environment and Company Culture**
arenaflex is committed to creating a positive, employee-friendly culture where individuality is valued. Our work environment is dynamic and supportive, with a focus on teamwork and collaboration. We offer a range of benefits and perks to support our employees' physical and mental well-being, including:
* A positive, employee-friendly culture
* Opportunities for career growth and development
* A range of benefits and perks to support employees' physical and mental well-being
* A dynamic and supportive work environment
**How to Apply**
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Applicants with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert contact information].
**Vaccination Requirements**
While we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.