Experienced Call Center Customer Service Representative - First Notice of Loss (FNOL) Specialist - Remote Work Opportunity at blithequark

Introduction to blithequark

At blithequark, we specialize in subrogation, trusted by companies to recover payments on damage claims, ensuring that the responsible party covers the costs of the damage caused. Our mission is built on providing exceptional customer service to our clients and all parties involved in a claim, allowing our customers to focus on their core business. We are driven by our Core Four principles: Process, Results, Culture, and Experience, which have been the cornerstone of our success and will continue to guide our future growth.

Our company culture is vibrant and inclusive, with a strong emphasis on team-building activities, community service, and maintaining a healthy work-life balance. We regularly host company events to celebrate achievements and organize volunteer opportunities throughout the year, fostering a sense of camaraderie and social responsibility among our team members.

About the Role

We are seeking a highly skilled and customer-focused Call Center Customer Service Representative to join our team as a First Notice of Loss (FNOL) Specialist. This role is pivotal in providing quality inbound communication services while accurately recording FNOL claims, which are crucial for reporting damage to our clients' property. The ideal candidate will be comfortable receiving inbound calls and positively interacting with our customers, ensuring that each interaction reflects our commitment to excellence in customer service.

Key Responsibilities

• Accept inbound calls from various stakeholders, including engineers, technicians, and field operators, to report First Notice of Loss (FNOL) claims.
• Communicate effectively with customers, ensuring clear understanding and resolution of their queries, while accurately entering data into our customized database.
• Report underground damage to locate companies when applicable, following established protocols and procedures.
• Provide outstanding service to customer representatives, addressing their concerns and ensuring a high level of satisfaction.
• Analyze photos and map the correct location of damages, utilizing strong analytical and interpretive skills.

Qualifications and Skills

To excel in this role, you will need to possess a combination of essential skills and qualifications, including:

• Ability to type at a minimum of 55 words per minute, error-free, demonstrating strong keyboard skills and attention to detail.
• Full competency in Microsoft Excel, Word, Outlook, PDFs, and internet searches, with the ability to quickly adapt to new software and technologies.
• Advanced phone and verbal communication skills, with excellent active listening and written communication skills, enabling effective interaction with a diverse range of customers and stakeholders.
• Excellent reading skills, with the ability to read and follow scripts, and analyze and interpret photos to determine damage, showcasing strong analytical and problem-solving abilities.
• Must be able to establish an appropriate work environment within your home for work purposes, with blithequark providing the necessary computer equipment, highlighting your ability to work independently and manage your workspace effectively.

Experience and Education

The ideal candidate will have:

• 6 months to 1 year of previous customer service call center experience, demonstrating a solid understanding of customer service principles and practices.
• Experience with Microsoft Teams is considered an asset, indicating familiarity with collaborative software and tools.
• A High School Diploma or equivalent, providing a foundation in basic skills and knowledge.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. This role offers opportunities for professional development, skill enhancement, and career advancement within a dynamic and supportive environment. You will have the chance to work on special projects, contributing to the company's strategic objectives and expanding your skill set.

Work Environment and Company Culture

Our company prides itself on its casual, comfortable atmosphere, balancing efficiency and effective processes with a relaxed and friendly work environment. We function 24/7/365, offering multiple schedules to choose from, and this position is fully remote, providing the flexibility to work from the comfort of your own home.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• Paid time off, accrued at a rate of 5 hours per pay period, equal to 3 weeks in your first full year, promoting a healthy work-life balance.
• A monthly contribution of $50 towards your internet service cost, supporting your remote work setup.
• A full menu of benefits, including a matched 401k, demonstrating our commitment to your financial well-being and future security.
• A Tiered Support Bonus System, with the potential to earn additional income based on performance, and an FNOL Incentive Program, offering high-performers an opportunity to earn more per month.

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join the blithequark team as a Call Center Customer Service Representative - First Notice of Loss (FNOL) Specialist. With our commitment to your growth, well-being, and success, you will thrive in our dynamic and supportive environment. Apply now and take the first step towards a rewarding career with blithequark.

Please note that pre-employment drug screenings and criminal background checks are mandatory. blithequark is an Equal Opportunity Employer, dedicated to diversity and inclusion in the workplace.

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