At arenaflex, we pride ourselves on delivering exceptional customer experiences across various markets. As a Concierge Customer Service Representative working from home, you'll be part of a unique culture that values service, creativity, and teamwork. If you're passionate about helping others and have a knack for building strong relationships, we'd love to hear from you.
**What You'll Be Doing**
As a Concierge Specialist, you'll provide customized, effortless experiences to luxury automobile brand customers. You'll be empowered to make decisions, think creatively, and drive customer loyalty. Your day-to-day responsibilities will include:
* Building rapport and anticipating customer needs through authentic connections and curiosity
* Promptly processing and answering/resolving customer inquiries, concerns, or technical questions
* Using technology, scripts, and product knowledge to provide answers and control the call
* Maintaining exceptional product knowledge and staying up-to-date on industry products and technologies
* Partnering with vendors for troubleshooting and resolution
* Researching and resolving billing or payment issues
* Logging customer contacts into the CRM tool and managing follow-up logs
* Using additional resources and escalation points to find solutions for basic to intermediate-level issues
* Recommending changes to departmental policies and procedures to improve support services
* Attending team meetings, 1-on-1s, focus groups, and training sessions as scheduled
* Handling additional projects and assignments as needed
**What You Bring to the Role**
* A High School Diploma (required); an associate or Bachelor's degree (preferred)
* Four (4) years of experience in training, public relations, sales, marketing, or customer service
* Experience with customer contact systems
* Strong customer service skills
* Experience with and appreciation for electronic devices and computers, along with a willingness and ability to quickly learn new technology
* Solid computer skills, internet-savvy, and experience using CRM software
**What You Can Expect**
* Starting pay rate of $17.50 per hour
* Health/Dental/Vision/Life Insurance
* Flexible Spending Account (FSA) and Health Savings Account (HSA)
* 401(k) with company match
* Vacation/Sick Time and Paid Holidays
* Tuition Reimbursement
* Employee Assistance Program
* Employee Discount Program
* Training and Development Programs (arenaflex College)
* Employee Rewards Program (arenaflex Perks)
**About arenaflex**
Established in 2000, arenaflex has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As an arenaflex team member, you can expect:
* Culture of Service - to be treated like you are the customer from day one
* Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust, and open communication, and acknowledges the value of your contributions
* Respect - a team that is accountable, dependable, and gives you their full attention
* Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
* Career Growth - lots of learning opportunities for aspiring minds
* Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
* Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
**arenaflex requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. arenaflex is an Equal Opportunity Employer.**
Please note that neither arenaflex nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.