At arenaflex, we're committed to providing our customers with an unparalleled level of service and support. As a Customer Experience Champion II, you'll play a vital role in shaping the customer experience, driving sales growth, and fostering a culture of excellence within our organization. If you're passionate about delivering exceptional service, have a knack for sales, and thrive in a dynamic environment, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, empowering individuals and businesses to achieve their full potential. Our mission is to revolutionize the way people connect, communicate, and access information. With a diverse team of experts and a commitment to excellence, we're shaping the future of technology and beyond.
**The Role**
As a Customer Experience Champion II, you'll be responsible for delivering exceptional service to our customers, resolving complex issues, and driving sales growth through targeted recommendations and upselling opportunities. You'll work closely with our customers to understand their needs, provide personalized solutions, and exceed their expectations. Your expertise will be essential in shaping the customer experience, driving sales growth, and fostering a culture of excellence within our organization.
**Key Responsibilities**
* Handle and resolve customer concerns, educating customers on device-related inquiries and providing targeted recommendations to enhance their experience
* Turn every contact into a sell or save opportunity, delivering a premium experience that fosters customer loyalty and retention
* Embrace the Service Plus mindset, resolving customer concerns and future concerns to ensure a seamless experience
* Provide exceptional service through discovery and targeted recommendations, leveraging customer-specific insights to drive sales growth
* Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers
* Serve as a brand ambassador and advocate for customers, highlighting the benefits of arenaflex's products and services
* Practice an acceptable level of Business Acumen, ensuring the best interest of the Company, Customer, and fellow employees
* Identify plans and services that suit customer needs, preventing future contacts and driving long-term customer satisfaction
**What We're Looking For**
* Bachelor's degree or one or more years of customer service experience
* One or more years of sales experience, with a strong sales acumen and a track record of meeting or exceeding revenue goals
* Experience resolving complex customer issues, including escalations, billing, and product Q&A
* Ability to work a rotating schedule, including nights, weekends, and holidays based on business needs
* Willingness to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
* Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided
**Even Better If You Have**
* A degree in a relevant field, such as business, marketing, or communications
* Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
* Experience troubleshooting hardware, software, applications, network, and device issues
* Experience promoting and upselling products or services
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location
**Home Office Requirements**
* In this remote role, you'll work from home with occasional in-person meetings and training
* Home office must be located within the contiguous United States
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
* A dedicated quiet and private workspace
* Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
* The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and innovative environment
* Collaborative and inclusive culture that values diversity and promotes growth
* Comprehensive training and development programs to enhance your skills and knowledge
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance and contributions
**How to Apply**
If you're passionate about delivering exceptional service, have a knack for sales, and thrive in a dynamic environment, we want to hear from you. Submit your application today and join our team of experts in shaping the future of technology and beyond.