Are you a customer service enthusiast with a passion for delivering extraordinary experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the Arenaflex team as a Customer Experience Concierge in our Centurion Lounge at the Charlotte Douglas International Airport.
At Arenaflex, we're committed to providing the world's best customer experience every day. Our Centurion Lounge is a premier destination for American Express Card Members, offering a luxurious and personalized experience that sets us apart from the rest. As a Customer Experience Concierge, you'll be the face of Arenaflex, acting as an ambassador of our brand and delivering exceptional service to our most valued customers.
**About Arenaflex**
Arenaflex is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We're a company that values integrity, inclusivity, and innovation, and we're dedicated to creating a career journey that's unique and meaningful to each and every one of our colleagues. With benefits, programs, and flexibility that support you personally and professionally, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
**The Role**
As a Customer Experience Concierge, you'll be responsible for delivering superior service to American Express Card Members visiting the Arenaflex Centurion Lounge. You'll be the first point of contact for our customers, welcoming them and providing access to our lounge facilities. You'll also be accountable for creating innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members.
Your key responsibilities will include:
* Welcoming and providing access to our Card Members upon arrival at reception
* Being accountable and taking ownership of the customer's experience from beginning to end
* Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
* Employing the Customer First philosophy in meeting customers' needs and expectations
* Providing concierge and lifestyle recommendations
* Providing travel consultation and minimal reservation assistance
* Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* Minimum of 1-year recent experience servicing premium customers
* Airline, lounge, or travel industry experience preferred, including reservation experience
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
* Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever-changing environment and being resilient
* Ability to work flexible shifts, including nights, weekends, and holidays
* Light to moderate lifting may be required for certain job tasks
**What We Offer**
As a Customer Experience Concierge at Arenaflex, you'll enjoy a competitive salary range of $20.00 to $22.12 hourly, plus bonus and benefits. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**About Our Culture**
At Arenaflex, we're committed to creating a culture that's inclusive, innovative, and supportive. We believe in the importance of work-life balance and offer flexible working arrangements to ensure that our colleagues can thrive both personally and professionally. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture.
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click on the link below to submit your application:
We're an equal opportunity employer and welcome applications from diverse candidates. Employment eligibility to work with Arenaflex in the U.S. is required, and we will not pursue visa sponsorship for these positions.
Thank you for considering this opportunity to join the Arenaflex team. We look forward to hearing from you!