Introduction to blithequark
At blithequark, we are dedicated to providing exceptional service to our customers, and we are currently seeking an experienced Customer Service Professional to join our team. As a leader in the insurance industry, blithequark has been serving active-duty service members, Veterans, and their families since 1965. Our Office of Servicemembers' Group Life Insurance (OSGLI) administers the Servicemembers' Group Life Insurance program (SGLI), offering life insurance products to those who have served our country. We are proud to have been ranked as a "Top 100 Military Friendly Employer" and encourage veterans to apply for this exciting opportunity.
Job Overview
The OSGLI Customer Service Center is responsible for handling all correspondence and phone calls to and from service members, veterans, and their families. As a Customer Service Professional, you will be accountable for explaining benefit coverage, documenting, and investigating complaints. This is a fully remote role, but you must be within 60 miles of one of our offices located in Newark, NJ, Fort Washington, PA, Moosic, PA, Jacksonville, FL, Hartford, CT, Shelton, CT, Portland, ME, or Minneapolis, MN. In the event of technical issues or company-sponsored events, you may be required to travel to one of these locations.
Key Responsibilities
- Provide information to policy holders, parents, spouses, and beneficiaries regarding their life insurance coverage and benefits
- Receive, evaluate, and answer customer inquiries, which may require deviation from standard screens, scripts, and procedures
- Use computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and troubleshooting
- Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
- Assess needs and suggest/promote alternative products or services to meet the customer's needs
- Handle most calls and transactions independently, escalating calls properly when appropriate
- Practical assimilation of blithequark's Leadership Competencies, which include a passion for delivering top-quality service and a commitment to excellence
Qualifications
To be successful in this role, you will need:
- 1-3 years of directly related customer service experience and well-developed transaction processing experience
- A college degree or equivalent business/military experience preferred
- Strong people skills with an ability to think like the customer and provide exceptional service
- A passion for delivering top-quality service and a commitment to excellence
- Proven record of dependability, punctual and reliable attendance, and a strong work ethic
- Ability to learn and retain a significant amount of technical information in a relatively short period
- Receptivity to detailed performance feedback and a willingness to continuously improve
- Proficiency with a keyboard and window-based applications, including Internet
- Proven self-motivation skills and the ability to work independently
- Active listening skills and excellent oral and written communication skills
- Ability to excel in a team environment and work well independently
- Excellent organization and prioritization skills, with the ability to manage multiple tasks and priorities
Skills and Competencies
In addition to the qualifications listed above, the ideal candidate will possess:
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- A strong customer focus, with a passion for delivering exceptional service and exceeding customer expectations
- Ability to work in a fast-paced environment, with a high volume of calls and transactions
- Strong technical skills, with the ability to learn and adapt to new systems and technologies
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Professional, you will have access to a range of training and development opportunities, including:
- Comprehensive training program, which includes both classroom and on-the-job training
- Ongoing coaching and feedback, to help you continuously improve and develop your skills
- Opportunities for advancement, with a clear career path and opportunities for professional growth
- Access to a range of learning resources, including online courses and training programs
Work Environment and Company Culture
At blithequark, we are proud of our company culture, which is built on a foundation of excellence, integrity, and respect. As a Customer Service Professional, you will be part of a dynamic and supportive team, with a strong focus on customer service and excellence. Our company culture is characterized by:
- A strong commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment
- A culture of excellence, with a focus on delivering exceptional service and exceeding customer expectations
- A supportive and collaborative work environment, with a strong focus on teamwork and communication
- Opportunities for recognition and reward, with a range of programs and initiatives to recognize and reward outstanding performance
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, which includes:
- Market-competitive base salary, with a yearly bonus potential
- Comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, and paid time off
- Retirement plans, including a 401(k) plan with company match
- Work-life resources, including support for parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Tuition assistance, to help finance traditional college enrollment and industry designations
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Professional at blithequark, you will be part of a dynamic and supportive team, with a strong focus on customer service and excellence. You will have access to a range of training and development opportunities, as well as a competitive compensation package and comprehensive benefits. Don't miss out on this opportunity to join a leading insurance company and take your career to the next level. Apply today!
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