At arenaflex, we're committed to delivering world-class service to our customers, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our team, you'll play a vital role in ensuring that our customers have an exceptional experience with arenaflex. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
**About arenaflex**
arenaflex is a leading airline that operates with a shared commitment to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork every day. Our people are our success, and we're dedicated to sharing success with our employees. We offer a competitive salary, industry-leading profit-sharing program, and comprehensive benefits to help you keep climbing along the way.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Handling all aspects of customer service related to ticketing and making reservations for passengers and crew members, including tagging and lifting passenger's luggage to a bag belt for transport to the ramp.
* Proactively greeting customers, assessing their needs, explaining arenaflex's available options, and directing them accordingly.
* Positively influencing customers' use of airport facilities to ensure a better, faster, and friendlier airport experience for all customers.
* Displaying a positive image of arenaflex and maintaining a high level of professionalism at all times.
* Keeping customers informed while ensuring safe and efficient transportation.
* Efficiently coordinating with internal assets while working under stress and time constraints to dispatch flights on time.
* Performing a variety of responsibilities in accordance with the practical work location assignment, but agents can be cross-applied and required to perform all functions. Specific functions, tasks, and departments may also vary or be added depending on the location and operational requirements.
* Subject to rotating shifts and stale days.
* May require outdoor work.
* Practicing safety-aware behaviors in all operational procedures and protocols.
**What You Need to Succeed**
To be successful in this role, you'll need:
* High School diploma, GED, or High School Equivalency
* Embracing diverse people, cultures, and styles
* Consistently prioritizing safety and security, both for yourself and others
* Demonstrating a commitment to privacy when managing personal data
* Fluency in English, both spoken and written communication
* Employee should have the right work documents to work/live in the United States at the time of applying
* Be at least 18 years of age
* Frequently lift baggage or equipment weighing up to and including 50 pounds
* Occasionally lift baggage or equipment weighing between 50 and 70 pounds
* Possess entry-level computer skills
* Employee should be able to type at least 30 wpm to effectively use the agent's computer system
* Strong verbal and written communication skills, using proper grammar, tone, and pronunciation
* Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
**What Will Give You a Competitive Edge**
While not required, experience and/or education in ticketing is preferred. Additionally, having strong problem-solving skills, being adaptable to change, and having a positive attitude will make you a strong candidate for this role.
**Benefits and Perks to Help You Keep Climbing**
At arenaflex, we're committed to providing a comprehensive benefits package to support your physical, emotional, social, and economic well-being. Some of the benefits and perks we offer include:
* Competitive salary, industry-leading profit-sharing program, and general performance incentives
* 401(k) with generous company contributions of up to 9%
* Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and lifestyle benefits
* Family care assistance through fertility assistance, surrogacy and adoption assistance, lactation assistance, backed backup care, and packages that help loved ones in all stages
* Holistic Wellbeing packages to support physical, emotional, social, and economic health, including access to an employee assistance program offering assistance for you and everyone in your household, free financial coaching, and general reasserts supporting intellectual health
* Domestic and International space-available flight privileges for employees and eligible family members
* World-wide partnerships to engage in community service and innovative goals created to interest in sustainability and reducing our carbon footprint
* Recognition rewards and awards through the platform Unstoppable Together
* Business Resource Groups were created to connect employees with non-traditional interests to promote inclusion, provide perspective, and help put in place strategies
* Access to over 500 discounts, area of information economic savings, and voluntary benefits through Deltaperks, including car and hotel rentals and auto, home, and domestic dog insurance, legal services, and childcare
**Why Work at arenaflex?**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being of our employees. We believe in sharing success with our employees and providing opportunities for growth and development. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
**How to Apply**
If you're interested in joining our team as a Customer Service Representative, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.