At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support and solutions to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our company culture is built on a foundation of integrity, teamwork, and customer-centricity, and we're looking for talented individuals who share our values.
**Job Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and concerns
* Helping customers navigate our website and online ordering system to ensure a seamless experience
* Becoming a product and solutions expert by learning about our extensive range of products and services
* Providing accurate and timely information to customers on product pricing, shipping, and other related queries
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong problem-solving and analytical skills
**Benefits**
As an arenaflex employee, you'll enjoy a comprehensive benefits package that includes:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs to recognize and reward your hard work and dedication
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education to help you grow and develop in your career
* Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our modern facilities are designed to promote collaboration and innovation, and our team members are encouraged to share their ideas and feedback. We're a drug-free workplace and an equal opportunity employer, and we're proud to be an EEO/AA Employer/Vet/Disabled.
**Location**
This role is based in Norcross, GA, and we offer various on-site shifts to accommodate your schedule and preferences.
**Compensation**
The expected salary for this role is $25-$27 per hour, with significant growth and earning potential.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career.