As a leading distributor of shipping, industrial, and packaging materials, arenaflex is committed to providing top-notch customer service that sets the standard for excellence. We're seeking a highly motivated and customer-focused Customer Service Representative to join our team in Suwanee, GA. If you're passionate about delivering exceptional experiences and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we're dedicated to providing our customers with the best products and services to help them succeed. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers through phone, email, and chat to provide exceptional service and support. You'll be responsible for processing customer orders and inquiries, communicating with customers to resolve issues, and becoming a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat to provide exceptional service and support
* Help customers navigate arenaflex's website and online ordering
* Become a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide solutions
* Meet or exceed performance metrics and targets
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software and other technology platforms
* Knowledge of shipping, industrial, and packaging materials is a plus
* Bilingual or multilingual skills are a plus
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a team environment and collaborate with internal teams
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills and a passion for delivering exceptional experiences
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to providing opportunities for growth and development, including:
+ Tuition Assistance Program that covers professional continuing education
+ Opportunities for advancement and career growth
+ Training and development programs to enhance your skills and knowledge
* arenaflex is a learning organization that encourages continuous learning and professional development.
**Work Environment and Company Culture**
* arenaflex is proud to offer a best-in-class, clean, and modern facility with:
+ First-class fitness center
+ Beautifully maintained walking trails
+ Collaborative and dynamic work environment
* arenaflex is a family-owned company with a strong commitment to customer-centricity, teamwork, and innovation.
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $25-$27 per hour
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**How to Apply**
If you're passionate about delivering exceptional experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex.