At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support through various channels. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to creating a positive work environment that fosters growth, learning, and collaboration. Our company culture is built on the principles of respect, integrity, and customer-centricity.
**Job Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and concerns
* Helping customers navigate arenaflex's website and online ordering system
* Becoming a product and solutions expert by learning about our products, pricing, and shipping options
* Providing accurate and timely information to customers to ensure their satisfaction and loyalty
**Key Performance Indicators**
* First-call resolution rate: 80% or higher
* Customer satisfaction rating: 90% or higher
* Average handling time: 2 minutes or less
* Product knowledge and accuracy: 95% or higher
**Minimum Requirements**
* High school diploma or equivalent
* Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Basic computer skills and familiarity with CRM software
* High school diploma or equivalent with a GPA of 3.0 or higher
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Basic computer skills and familiarity with CRM software
* Product knowledge and accuracy
* Time management and organization skills
* Adaptability and flexibility in a dynamic work environment
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:
* Ongoing training and development programs to enhance your product knowledge and customer service skills
* Opportunities for career advancement and professional growth within the company
* Tuition Assistance Program that covers professional continuing education
* Mentorship and coaching from experienced colleagues and leaders
**Work Environment and Company Culture**
Our state-of-the-art facilities in Buford, GA offer a comfortable and modern work environment with:
* Best-in-class, clean, and modern facilities
* First-class fitness center
* Beautifully maintained walking trails
* Collaborative and inclusive work culture
* Recognition and rewards programs for outstanding performance
**Compensation, Perks, and Benefits**
As a Customer Service Representative at arenaflex, you'll enjoy:
* Competitive hourly rate: $25-$27 per hour
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Employee Perks and discounts on arenaflex products and services
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now by clicking the link below:
Don't miss this opportunity to join our team and make a difference in the lives of our customers!