At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in making this happen. Our team is dedicated to providing legendary service to our customers, and we're looking for talented individuals to join us on this journey.
**About arenaflex**
arenaflex is a family-owned company that has been a leading distributor of shipping, industrial, and packaging materials in North America for over three decades. With over 9,000 employees across 13 locations, we're committed to providing the best possible products and services to our customers. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center environment. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent
* Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results. We're proud to be an EEO/AA Employer/Vet/Disabled and offer a range of benefits and perks to support the well-being of our employees.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Professional continuing education opportunities
* Leadership development programs
* Mentorship and networking opportunities
**Compensation and Perks**
* Competitive hourly rate: $25 - $27 per hour
* Opportunities for growth and advancement
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
We can't wait to hear from you!
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with talented individuals who share our passion for delivering exceptional customer experiences.
Email: [
[email protected]](mailto:
[email protected])
Phone: 1-800-ARENAFLEX (1-800-273-6233)
Address: 705 Braselton Industrial Blvd, Braselton, GA 30517
Thank you for considering arenaflex as your next career destination!