Join the vibrant team at arenaflex's Division of Extended Studies and become a key player in delivering exceptional customer service to students, faculty, and the broader community. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing expert guidance, support, and solutions to a diverse range of customers. If you possess a passion for delivering outstanding customer experiences, are highly organized, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex's Division of Extended Studies**
arenaflex's Division of Extended Studies (DES) is a self-supporting unit that operates year-round, with a budget of $47 million annually in primarily fee income. As a leading provider of educational programs and services, DES serves over 60,000 students annually, with a diverse range of academic programs, certificate programs, and community-based initiatives. Our team is dedicated to fostering a culture of excellence, innovation, and inclusivity, and we are committed to delivering exceptional customer service to our students, faculty, and the broader community.
**Key Responsibilities**
As an Experienced Customer Service Representative, you will be responsible for:
* Providing expert guidance and support to students, faculty, and the broader community on academic programs, policies, and procedures
* Registering students via telephone, fax, email, and in person, and processing transcript requests, course description requests, and certificate audits
* Managing wait lists, resolving failed web enrollments, and other student services duties in a timely manner
* Preparing appropriate forms and solving enrollment discrepancies
* Providing general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services
* Collaborating with DES' technical groups on Tax Relief Act requirements and preparing 1098t's for students as needed
* Serving as a key holder for opening and/or closing the site
* Providing ideas and input on methods to improve services that enhance the student experience
**Essential Qualifications**
To be successful in this role, you will need:
* A high school diploma or equivalent, with a minimum of 2 years of experience in customer service, preferably in an educational setting
* Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures
* Demonstrated ability to accurately record and monitor expenses and funds and handle cash according to strict policies
* Demonstrated experience providing work direction and training to lower-level employees
* Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail
* Skill in project management to organize and prioritize work assignments to meet all site objectives
* Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel
* Demonstrated ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns
* Proven ability to interpret established policies and administrative regulations, and make independent decisions to initiate action and follow-through
* Proven work experience conveying information in a clear and effective manner both in written and oral format
* Excellent communication skills, both oral and written, including experience in dealing with the public with diplomacy, tact, and flexibility with a diverse customer base
* Demonstrated experience in establishing and maintaining effective working and reporting relationships with a wide variety of people, departments, businesses, and associations
* Demonstrated work experience showing responsibility for tracking, managing, and maintaining confidentiality of financial, personal, and academic records
* Ability to multi-task, work in a fast-paced environment, and meet deadlines with frequent interruptions
* Ability to operate office equipment, including 10-key calculators, copy machines, printers, PC computers, and facsimile machines
* Ability to proofread numerical and alpha characters with keen attention to detail
* Demonstrated strong data-entry skills
**Preferred Qualifications**
While not required, the following qualifications would be an asset:
* Bachelor's degree in a related field, such as education, business, or communications
* Experience working in a higher education setting, preferably in a customer service or student services role
* Knowledge of UC San Diego's policies and procedures, particularly those related to student services and academic programs
* Experience working with diverse populations, including students, faculty, and staff from a range of backgrounds and cultures
* Proven ability to work effectively in a team environment, with a focus on collaboration and communication
* Experience with customer relationship management (CRM) software and other technology platforms
**Work Environment and Culture**
As an Experienced Customer Service Representative at arenaflex's Division of Extended Studies, you will be part of a dynamic and inclusive team that is passionate about delivering exceptional customer service. Our work environment is fast-paced and challenging, with a focus on innovation, creativity, and continuous improvement. We offer a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for professional development and growth
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Access to a range of employee resources and support services
**Compensation and Benefits**
The salary for this position is competitive and based on experience, with a range of $33,900 - $72,996 per year (prorated if the appointment percentage is less than 100%). The hourly equivalent is $16.24 - $34.96. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 403(b) retirement plan and other employee benefits.
**How to Apply**
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! Please submit your application, including your resume, cover letter, and any other required documents, through our online application system. We look forward to reviewing your application and welcoming you to our team!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusivity, respect, and diversity, and we strive to create a work environment that is welcoming and supportive of all employees. arenaflex is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, age, or protected veteran status.
**Misconduct Disclosure Requirement**
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
**Pay Transparency Act**
arenaflex is committed to transparency and fairness in compensation. The salary range for this position is $33,900 - $72,996 per year (prorated if the appointment percentage is less than 100%). The hourly equivalent is $16.24 - $34.96. The hiring pay scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.