Join the Vontier Team as a Customer Service Representative and Drive Your Career Forward
At Vontier, a global industrial technology company listed on the NYSE (VNT), we're revolutionizing the way the world moves by delivering smart, safe, and sustainable solutions. As a wholly-owned subsidiary, Matco Tools is a leading distributor of professional automotive equipment, tools, and toolboxes, operating across the United States, Puerto Rico, and Canada. We're seeking a skilled and dedicated Customer Service Representative to join our team in a full-time remote capacity, working from home and supporting our franchise distributors, District Managers, Regional Managers, and commercial customers.
About the Role
As a Customer Service Representative at Matco Tools, you'll be the critical link between our sales field and corporate offices, providing top-notch support and ensuring seamless communication. Your primary focus will be on delivering exceptional customer experiences, resolving queries, and driving sales growth. You'll work closely with our internal teams and external customers, utilizing your technical knowledge and problem-solving skills to address complex issues and exceed customer expectations.
Key Responsibilities
- Assist franchised distributor customers with automotive tool selection, toolbox selection, troubleshooting, pricing, and availability, as well as technical specifications and ordering.
- Handle all inbound calls from internal and external sources, providing price and availability, part numbers, application assistance, troubleshooting, and basic credits.
- Offer technical support concerning product information and specifications for Matco Tools and our suppliers' products.
- Input orders using internal ordering software systems and engage with the Customer Service team to resolve open questions.
- Collaborate cross-functionally with subject matter experts to resolve complex issues and provide solutions.
- Perform other responsibilities as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
Essential Qualifications and Skills
To succeed in this role, you'll need:
- A high school diploma or GED equivalent.
- 1+ year of call center experience or equivalent customer-facing experience.
- The ability to work a fixed schedule: 10:00 AM - 6:30 PM ET, Monday to Friday (no weekends).
- Basic PC and keyboard skills, with effective verbal and written communication abilities.
- The capacity to interpret customer issues, troubleshoot, and provide resolutions while maintaining a positive attitude.
- Empathy and professionalism when dealing with customer concerns.
- The ability to learn quickly, multitask, and adapt to a fast-paced office environment.
Preferred Qualifications
While not mandatory, the following qualifications will give you a competitive edge:
- On-the-job experience working with general automotive mechanics.
- ASE certification, automotive experience, tool experience, or a related trade school degree.
What We Offer
At Vontier, we're committed to supporting our employees' growth and well-being. As a Customer Service Representative, you'll enjoy:
- A competitive hourly salary of $17, plus a $300 hiring bonus and annual company bonus/Gainshare.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with company match.
- Immediate company benefits, 401(k) defined contribution after one year of service, and tuition reimbursement.
- Student loan payment assistance and employee discounts on tools.
- A hybrid work environment with flexibility to work from home, as well as opportunities for career exploration and growth.
- Annual team-building events, a Day of Caring for volunteering, and a culture of continuous improvement.
- 15 days of vacation, 4 floating holidays, and 8 paid holidays, plus paid maternity and paternity leave.
Company Culture and Work Environment
At Vontier, we're dedicated to fostering a culture of inclusivity, diversity, and continuous improvement. As an equal opportunity employer, we welcome applicants from all backgrounds and perspectives. Our hybrid work environment offers the flexibility to work from home while still being part of a collaborative and dynamic team.
Why Join Vontier?
By joining our team as a Customer Service Representative, you'll become part of a global industrial technology company that's shaping the future of mobility. You'll have the opportunity to develop your skills, drive your career forward, and make a meaningful impact on our customers and the industry. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting role.
Your Future Starts Here
Don't miss out on this opportunity to join the Vontier team and drive your career forward. Apply now and take the first step towards a rewarding and challenging role as a Customer Service Representative with Matco Tools.
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