**Job Summary:**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative / General Call Center, you'll be the first point of contact for our customers, providing top-notch service, resolving issues, and building lasting relationships. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you!
**About arenaflex:**
arenaflex is a leading provider of medical equipment and services, dedicated to improving the lives of our customers. With a strong commitment to customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. As a remote employee, you'll enjoy the flexibility of working from home while being part of a dynamic team that's making a difference in the lives of our customers.
**Job Responsibilities:**
As a Customer Service Representative / General Call Center, you'll be responsible for:
* Providing exceptional service to internal and external customers, responding to requests, and resolving issues in a professional and empathetic manner
* Maintaining a positive and professional attitude, even in challenging situations
* Receiving requests from multiple sources (phone, fax, e-Commerce, in-person) and completing necessary processes for equipment services
* Coordinating home equipment service requests with Dispatch for prompt delivery
* Engaging in active listening with customers, confirming or clarifying information, and diffusing angry customers as needed
* Providing customers with product and service information, including knowledge of Medicare, Medicaid, and third-party payor sources
* Verifying medical necessity, insurance coverage, and physician orders for all insurance-assigned services
* Following policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
* Understanding and striving to meet or exceed department metrics while providing excellent customer service
* Making sales or recommendations for products or services that may complement client needs, as applicable
* Other duties as assigned by management
**Qualifications:**
To succeed in this role, you'll need:
* A high school diploma or general education degree (GED)
* 6 months of relevant customer service experience, preferably in a medical equipment or healthcare setting
* Excellent interpersonal, written, and oral communication skills
* Customer service orientation
* Attention to detail
* Good data entry skills
* Proficiency with computers, with strong typing skills
* Ability to work in a fast-paced environment
**Physical Demands:**
While performing the duties of this job, you'll be regularly required to:
* Sit, talk, and hear
* Frequently type on a computer
* Occasionally stand and walk
* Occasionally lift and/or move up to 25 lbs. (50 lbs. for retail)
* Have close vision
**Benefits and Perks:**
As a remote employee of arenaflex, you'll enjoy:
* A competitive salary and benefits package
* Flexible work arrangements, including remote work options
* Opportunities for career growth and professional development
* A dynamic and supportive team environment
* Recognition and rewards for outstanding performance
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.