At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for a talented Customer Service Representative II to join our team. As a Customer Service Representative II, you'll be the face of arenaflex, providing exceptional support to our customers and dealers in the agriculture industry. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are fluent in Portuguese and English, we want to hear from you!
**About arenaflex**
arenaflex is a leading company in the agriculture industry, dedicated to providing innovative solutions to our customers. Our team is passionate about making a difference in the lives of our customers, and we're committed to building a culture that values diversity, inclusivity, and teamwork. As a Customer Service Representative II, you'll be part of a dynamic team that's driven by a shared vision to deliver exceptional customer experiences.
**Job Summary**
As a Customer Service Representative II, you'll be responsible for providing top-notch support to our customers and dealers in the agriculture industry. You'll be the first point of contact for our customers, handling inbound calls, emails, and chats, and resolving issues in a timely and professional manner. You'll also be responsible for making outbound calls to customers and dealers to research, investigate, and follow up on findings.
**Key Responsibilities**
* Handle inbound calls from John Deere's Region 4 customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com
* Make outbound calls to customers and dealers to research, investigate, and follow up on findings
* Handle approximately 15-20 calls per day
* Provide exceptional customer service, resolving issues in a timely and professional manner
* Collaborate with internal teams to resolve complex customer issues
* Stay up-to-date on product knowledge and industry trends to provide informed support to customers
**Requirements**
* High school diploma or equivalent required
* 6 months of customer service/support experience required
* Fluency in Portuguese and English required
* Excellent written and verbal communication skills required
* Proficient in Microsoft Office products, especially Teams and Outlook
* Willingness to work occasional overtime and holidays
* Reliable at-home internet and a distraction-free workplace
* Ability to work in a fast-paced environment and prioritize tasks effectively
**Preferred Qualifications**
* Knowledge of agriculture, turf (mowers), and utility vehicles
* Prior work experience in agriculture or technology dealer channels
* Bachelor's degree in agriculture, business, engineering, IT, or a similar discipline
**What We Offer**
* Competitive pay rate of $19/hour
* Opportunity for pay increases based on employment duration
* Retention bonus offered after 6, 12, and 18 months of employment
* Supportive and inclusive client culture
* Chance to work for a Fortune 500 company in the agriculture industry
* Hybrid schedule includes a minimum of 2 days onsite (John Deere Financial) / 3 days offsite (at home)
* Opportunities for career growth and professional development
**Work Environment**
* Remote office provides a state-of-the-art and comfortable workspace
* Collaborative and dynamic team environment
* Opportunities for professional growth and development
* Flexible work arrangements, including hybrid schedule
**Benefits and Perks**
* Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
* Retirement savings plan
* Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
* Transit spending account
* Paid sick leave under the applicable state or local plan
**Equal Employment Opportunity**
arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At arenaflex, we believe that the more inclusive we are, the better services we can provide.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Submit your application without delay, and let's connect!