At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our Customer Care Center team, you'll play a vital role in shaping the future of luxury fashion e-commerce. We're seeking a driven, action-oriented individual with a passion for customer happiness and previous experience working with luxury goods. If you're looking for a challenging and rewarding career opportunity, we invite you to join our dynamic team.
**About arenaflex**
arenaflex is a leading online shopping destination for women, offering a curated selection of clothing from well-known and up-and-coming designers. With a presence in 165 countries, we provide women with a fashion-forward and nuanced shopping experience. Our collaboration with over 500 international brands ensures that our customers have access to the latest trends and styles. At arenaflex, we're dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team.
**Job Summary**
As an Experienced Customer Service Representative, you'll be responsible for responding to customer inquiries via phone, email, and online chat. You'll guide customers through the ordering process, resolve post-order issues, and utilize a range of software tools to address client concerns. This is a full-time, direct hire position with a competitive salary and opportunities for career growth and development.
**Responsibilities**
* Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. Guide customers through the ordering procedure online.
* Address and resolve post-order inquiries regarding delivery, billing, and shipping.
* Utilize a range of software tools to address client inquiries and resolve issues efficiently.
* Collaborate with outside shipping contractors to resolve international customer concerns.
* Work effectively in a dynamic, multitasking environment to achieve department goals and objectives.
**Requirements**
* **BASIC REQUIREMENTS**
+ High school graduation or its equivalent
+ Two or more years of experience in the retail, service, or customer service industries
+ Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
+ Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs
+ Excellent organizational, time-management, and prioritization abilities
+ Flexibility with a full-time schedule, including shift assignments on weekends and evenings
+ A keen eye for detail and a high level of accuracy
+ Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service
+ Working knowledge of MS Office Suite and Internet Explorer
* **PREFERRED QUALIFICATIONS**
+ Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian
**What We Offer**
* Competitive salary: $19.00 per hour (base pay ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market)
* Opportunities for career growth and development
* Comprehensive benefits package, including medical, financial, and other benefits
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
* Collaborative and dynamic work environment
* Flexible scheduling, including shift assignments on weekends and evenings
**Why Join arenaflex?**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. We're a dynamic and collaborative team that values innovation, teamwork, and customer satisfaction. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team. Apply now and take the first step towards a fulfilling career in luxury fashion e-commerce.