At arenaflex, we're not just building a company – we're building a community. As a Customer Service Representative, you'll be at the forefront of delivering exceptional customer experiences, working closely with our sales, operations, and quality control teams to ensure our customers receive the best possible service. If you're passionate about providing top-notch support, have a positive attitude, and a willingness to learn and grow, we want to hear from you!
**About arenaflex**
arenaflex is a privately held family-owned company, proudly serving as Pennsylvania's largest construction materials producer and supplier, as well as a leader in heavy highway construction. Founded in 1924, we've grown to become a trusted partner in building America's infrastructure. With over 1,800 coworkers across 57 quarries, 3 sand deposits, 33 hot mix asphalt plants, 21 fixed and portable ready mix concrete plants, and 1 lime distribution center throughout PA and Western NY, we're committed to delivering exceptional products and services to our customers.
**Your Role as a Customer Service Representative**
As a Customer Service Representative at arenaflex, you'll be responsible for handling customer inquiries, resolving issues, and providing quotes for our products and services. Your primary focus will be on delivering an industry-best experience for our customers, working closely with our sales, operations, and quality control teams to ensure seamless communication and resolution.
**Key Responsibilities:**
* Develop and cultivate strong working relationships with sales, operations, quality control, finance, and accounting teams to meet corporate goals and provide exceptional customer service.
* Receive incoming calls and effectively address customer inquiries, resolving issues and providing quotes for our products and services.
* Issue customer verbal quotes, providing price and availability information.
* Convert customer requests or quotes into sales orders.
* Research existing quotes and orders, assigning new requests to the proper quote or sales order when applicable.
* Cross-train in other functions within the Customer Service & Transportation Team, providing backup to other team members as required, and training new coworkers.
* Perform other duties as assigned.
**Requirements:**
* Positive attitude and willingness to grow and learn.
* Team Mindset – "The arenaflex Way"
* Focus on Safety, Quality, and Accuracy.
* Advanced computer and keypad skills.
* Working aptitude of Microsoft Office Suite, Apex, Five Cubits, and Command Track.
* Basic knowledge of product offering, purpose, and properties.
* Knowledge of geographic service area.
* Excellent written and verbal communication skills.
* Strong attention to detail and well-organized.
**Why Join arenaflex?**
* Competitive Benefit Package – Medical, Vision, Dental, 401k, Vacation, Life Insurance, and more.
* Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits.
* Career Growth – We pride ourselves in developing coworkers and promoting from within.
* Stable Industry – Our materials are in high demand year over year.
**What Is an arenaflex Career?**
* BUILD AMERICA – Our work goes directly toward rebuilding America's infrastructure.
* Contribute to a sustainable future, improving the lives of people and communities we serve.
* Collaborate in an open culture where sound values and dedicated people come together for greater results.
* Thrive in a people-driven family-owned company with countless opportunities to learn and grow.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. Minorities and females are encouraged to apply.
**Apply Now!**
If you're passionate about delivering exceptional customer experiences and have a positive attitude, we want to hear from you! Apply now to join our team at arenaflex and start building a career that makes a difference.
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About arenaflex
arenaflex is a privately held family-owned company, proudly serving as Pennsylvania's largest construction materials producer and supplier, as well as a leader in heavy highway construction. Founded in 1924, we've grown to become a trusted partner in building America's infrastructure.
Your Role as a Customer Service Representative
As a Customer Service Representative at arenaflex, you'll be responsible for handling customer inquiries, resolving issues, and providing quotes for our products and services. Your primary focus will be on delivering an industry-best experience for our customers, working closely with our sales, operations, and quality control teams to ensure seamless communication and resolution.
Key Responsibilities:
- Develop and cultivate strong working relationships with sales, operations, quality control, finance, and accounting teams to meet corporate goals and provide exceptional customer service.
- Receive incoming calls and effectively address customer inquiries, resolving issues and providing quotes for our products and services.
- Issue customer verbal quotes, providing price and availability information.
- Convert customer requests or quotes into sales orders.
- Research existing quotes and orders, assigning new requests to the proper quote or sales order when applicable.
- Cross-train in other functions within the Customer Service & Transportation Team, providing backup to other team members as required, and training new coworkers.
- Perform other duties as assigned.
Requirements:
- Positive attitude and willingness to grow and learn.
- Team Mindset – "The arenaflex Way"
- Focus on Safety, Quality, and Accuracy.
- Advanced computer and keypad skills.
- Working aptitude of Microsoft Office Suite, Apex, Five Cubits, and Command Track.
- Basic knowledge of product offering, purpose, and properties.
- Knowledge of geographic service area.
- Excellent written and verbal communication skills.
- Strong attention to detail and well-organized.
Why Join arenaflex?
arenaflex offers a competitive benefit package, including medical, vision, dental, 401k, vacation, life insurance, and more. We also offer winters off (certain positions) and career growth opportunities.
What Is an arenaflex Career?
At arenaflex, you'll have the opportunity to build America's infrastructure, contribute to a sustainable future, and collaborate in an open culture where sound values and dedicated people come together for greater results.
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. Minorities and females are encouraged to apply.
Apply Now!
If you're passionate about delivering exceptional customer experiences and have a positive attitude, we want to hear from you! Apply now to join our team at arenaflex and start building a career that makes a difference.
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