At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a remote Customer Service Representative, you'll play a vital role in delivering top-notch service to our valued customers, while enjoying the flexibility of working from the comfort of your own home.
**Why Join arenaflex?**
arenaflex is a leading organization in the industry, known for its commitment to innovation, customer satisfaction, and employee growth. As a remote Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.
**What You'll Do**
As a remote Customer Service Representative, you'll be responsible for:
* Completing daily tasks related to account processing, object processing, direct bills, and budget transfers
* Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions
* Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Working member cases/assignments
* Following and preserving guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, studying, and making important GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from contributors for the timely and correct processing of international and domestic budget switch requests
* Researching and affirming incoming and outgoing budget switch information
* Communicating with the seller to process budget transfers
* Understanding and being familiar with outgoing and incoming budget switch laws
* Depositing check returns, studying member again exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and prison fees
**What You'll Need for Success**
**Minimum Qualifications**
* High school degree or GED
* Intermediate Excel and Word experience
**Preferred Qualifications**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires
**Skills, Licenses, and Certifications**
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software
* Ability to work prolonged hours in aid of business needs
* Ability to work extremely good customer service skills
* Ability to work in a fast-paced environment, handle multiple responsibilities, and feature as an essential part of a team
* Ability to perform mathematical calculations and examine data
* Ability to efficiently prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within department
* Ability to interact professionally with all personnel and contributors
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for interest to detail
* Ability to efficiently prioritize work and meet time limits
* Ability to preserve excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**Why arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. As a remote Customer Service Representative, you'll have access to:
* Comprehensive training and development programs
* Opportunities for career advancement and professional growth
* Collaborative and inclusive team environment
* Flexible work arrangements and remote work options
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application.