Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to learn and grow? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative. As a remote employee, you'll have the flexibility to work from the comfort of your own home while contributing to our renowned customer service.
**Why You'll Love This Role**
As a member of our Payments and Digital Strategy team at blithequark, you'll play a vital role in ensuring the smooth operation of our financial services. You'll be responsible for processing various transactions, resolving customer inquiries, and maintaining compliance with regulatory requirements. If you're detail-oriented, have excellent communication skills, and enjoy working in a team environment, this role might be an ideal fit for you.
**What You'll Do**
As an Experienced Customer Service Representative at blithequark, your responsibilities will include:
* Completing daily tasks related to account processing, direct deposits, and budget transfers
* Coordinating with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure timely processing
* Assisting various departments with fraud resolution, member inquiries, and accounting standard ledger balancing
* Working on member cases and projects assigned to you
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and federal banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other transactions, including IRA, bankruptcy, and payoff exams
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, studying, and making important GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from members for timely and accurate processing of international and domestic budget transfer requests
* Researching and verifying incoming and outgoing budget transfer information
* Communicating with vendors to process budget transfers
* Understanding and being familiar with outgoing and incoming budget transfer regulations
* Depositing check returns, reviewing member re-exams on draft changes, processing member exams, affirming members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need for Success**
To excel in this role, you'll need:
* A high school degree or GED
* Intermediate Excel and Word experience
* Strong communication and problem-solving skills
* Ability to work independently and with minimum supervision
* Ability to prioritize work and meet deadlines under high-pressure situations
* Ability to maintain excellent performance and attendance
* Ability to self-motivate and take initiative
* Ability to work in a fast-paced environment and handle multiple responsibilities
* Ability to interact professionally with all personnel and members
* Ability to cross-train and perform any position assigned within the department
* Ability to maintain confidentiality and handle sensitive information
**Preferred Qualifications**
While not required, previous customer/member service experience, banking or Credit Union experience, and Episys/Symitar and processing wires experience are highly desirable.
**Skills, Licenses & Certifications**
To succeed in this role, you'll need:
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education
* Ability to work prolonged hours in aid of business needs
* Ability to exercise excellent customer service skills
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines
* Ability to work independently and with minimum supervision
* Ability to self-motivate and take initiative
* Ability to maintain excellent performance and attendance
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on:
* Collaboration and teamwork
* Open communication and transparency
* Continuous learning and development
* Diversity and inclusion
* Employee well-being and work-life balance
**Compensation, Perks, and Benefits**
As a valued member of our team, you'll receive:
* Competitive compensation and benefits package
* Opportunities for career advancement and professional growth
* Ongoing training and development opportunities
* Flexible work arrangements and remote work options
* Access to our employee assistance program and wellness initiatives
**Conclusion**
If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to join our team at blithequark as an Experienced Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career with our company.
Apply Now
Apply Now