At arenaflex, we're passionate about empowering better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. We're seeking a highly motivated and customer-focused individual to join our growing team as a Customer Service Representative.
**About arenaflex**
arenaflex is a leading healthcare solutions provider, dedicated to delivering exceptional services to state and federal healthcare agencies, providers, and employers. Our team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals come together to redefine expectations for the healthcare industry. We're committed to providing meaningful work that genuinely improves people's lives across the country.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll play a vital role in supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints, and requests. You'll utilize your working knowledge of internal policies, procedures, and services to meet productivity and quality standards. This is a remote opportunity, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team.
**Key Responsibilities**
* Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)
* Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
* Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
* Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
* Interacts with hospitals, physicians, beneficiaries, or other program recipients
* Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
* Meets or exceeds standards for call volume and service level per department guidelines
* Initiates files by collecting and entering demographic, provider, and procedure information into the system
* Serves as liaison between the Review Supervisors and external providers
* Maintains logs and documents disposition of incoming and outgoing calls
**Requirements**
* High School diploma or equivalent
* 2+ year's customer service/telephone experience in a similar call center environment and/or industry
* Ability to effectively communicate with team members and external customers
* Ability to research and resolve issues related to Medicaid program and service eligibility
**Preferred Qualifications/Experience**
* Previous experience in the medical office or other medical setting preferred
* General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
* Knowledge of CPT and HCPCS codes preferred
* PC proficiency to include Microsoft Office Suite
* Experience with Microsoft programs
**Benefits**
At arenaflex, we believe in providing our employees with a comprehensive rewards package that includes:
* Comprehensive health plans
* Paid time off
* Retirement savings
* Corporate wellness
* Educational assistance
* Corporate discounts
* And more!
**Compensation**
The pay range for this position is $15.85 - $18.20. Based on our compensation philosophy, an applicant's placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.
**Why Join arenaflex?**
We're a team of passionate individuals dedicated to making a difference in the lives of others. At arenaflex, you'll have the opportunity to:
* Work with a dynamic and supportive team
* Contribute to a thriving organization that's making a real impact
* Develop your skills and career in a fast-paced and ever-changing industry
* Enjoy a comprehensive rewards package that includes competitive pay, benefits, and perks
* Be part of a company that truly cares about its employees and the community
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our team.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.