At arenaflex, we're revolutionizing the beverage industry with our unique blend of comedy, entertainment, and sustainability. As a leading non-alcoholic beverage brand, we're dedicated to making health and sustainability 50 times more fun. Our product lines include mountain water, sparkling mountain water, sparkling flavored water, iced tea, and our hydration sticks, Death Dust. A portion of arenaflex's proceeds goes to nonprofits who are helping fight plastic pollution and bring clean drinking water to those in need.
We're seeking a highly motivated and customer-focused Customer Service Representative to provide dedicated support to our DSD West Region clients. In this role, you will act as the single point of contact with our customers as well as the arenaflex Key Account team and Supply Chain team, ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently.
**About the Role**
As a Customer Service Representative, you will be an extension of our Supply Chain team, responsible for proactive management of orders to optimize service. This includes troubleshooting timing of supply, management of discontinued products, new innovation, and anticipating availability of product. You will be key to ensuring that our customers receive the highest level of service and that their needs are met in a timely and efficient manner.
**Key Role Focus Areas/ Skills**
* **Customer Centric Approach**: Serving as a direct point of contact for the customer service team to understand their needs and to strengthen the relationship as well as translating their needs to the arenaflex Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintain clear, professional, and concise communication with representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Acting with urgency to meeting deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays.
* **Reliability and Consistency**: Ensuring that there's accuracy and detail orientation in all the workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Provide feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
* Must be willing to start at 8am EST scheduled start time and be located in the eastern time zone
**What We Offer**
* Competitive salary range: $25-27 per hour ($52,000 - $56,160 annualized)
* Actual salary offer will take into account multiple factors including skills, experience, education, and location
* Killer benefits, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
+ FSA and Dependent Care FSA
+ Guardian dental and vision coverage
+ UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
+ 100% match of Empower Retirement contributions up to 4% after just three months
+ Student Loan Retirement Match
+ Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
+ Nationwide pet insurance
+ 17 paid holidays
+ Flex PTO
+ Travel assistance
**Why Join arenaflex?**
At arenaflex, we believe that killer benefits make all the difference. We're committed to providing our employees with a comprehensive benefits package that supports their physical, mental, and financial well-being. Our team-oriented mindset and proactive approach to challenges make us a dynamic and supportive work environment. We're passionate about making a positive impact on the world, and we're looking for like-minded individuals to join our team.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our company website at [www.arenaflex.com/pages/careers](http://www.arenaflex.com/pages/careers). Ensure your application is legitimate and don't fall victim to fraud! arenaflex never seeks payment from job applicants and will never request a meeting via Skype. arenaflex recruiters will only reach out to candidates from an
[email protected] email address.