At arenaflex, we are a leading provider of administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. Our team is dedicated to delivering exceptional customer service while maintaining a productive environment for all employees. We are seeking an experienced Customer Service Specialist I to join our dynamic team and support our mission to provide top-notch healthcare services to our patients.
**About arenaflex**
arenaflex is a top healthcare provider network that has been serving the Northeast region for years. Our team of experienced professionals is committed to delivering exceptional customer service, and we take pride in our ability to provide a productive environment for all employees. Our comprehensive benefit package includes healthcare and various other benefits to promote a healthy lifestyle.
**Job Summary**
The Customer Service Specialist I is a critical role that requires handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. This position involves collections of outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. The ideal candidate will exhibit professional and courteous behavior at all times during patient and/or client interaction.
**Key Responsibilities**
* Handle a large volume of calls and perform work in a timely manner
* Attempt to collect full payment from patients or guarantors in a professional and courteous manner
* Establish payment arrangements per guidelines and document terms in the billing system
* Apply payments collected over the phone to each date of service
* Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to a supervisor or higher management
* Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
* Clearly document in the system a summary of work and follow-up steps after each call
**Essential Qualifications**
* High school graduate or GED certificate is required
* A minimum of 6 months' experience in a physician billing or third-party payer environment
* Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
* Candidate must demonstrate the ability to understand and navigate the payer adjudication process
* Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
* Knowledge of medical terminology is preferred
* Previous call center/claims experience is preferred
* Previous experience in an academic healthcare setting is preferred
**Preferred Qualifications**
* Experience working in a remote environment
* Familiarity with electronic billing systems and medical terminology
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Experience working in a customer service role, preferably in a healthcare setting
**Compensation and Benefits**
* Hourly rate ranges: $21.63 - $26.44
* Our salary offers will fall within these ranges, taking into account experience, skill set, and other differentiating factors, including education
* Comprehensive benefit package, including healthcare and various other benefits to promote a healthy lifestyle
* Paid time off to promote a healthy lifestyle
* Opportunities for career growth and professional development
**Work Environment and Culture**
* This position is primarily remote, with occasional requirements to visit the office for training, meetings, and other business needs
* arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws
* Our team is dedicated to delivering exceptional customer service while maintaining a productive environment for all employees
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to providing a diverse and inclusive work environment that values and respects the contributions of all employees.
**Career Growth Opportunities**
arenaflex offers a range of career growth opportunities for our employees, including training and development programs, mentorship, and opportunities for advancement. We are committed to helping our employees achieve their career goals and reach their full potential.
**Learning Benefits**
arenaflex offers a range of learning benefits, including training and development programs, online courses, and access to industry-leading resources and tools. We are committed to helping our employees stay up-to-date with the latest industry trends and best practices.
**Work-Life Balance**
arenaflex is committed to providing a healthy work-life balance for our employees. We offer a range of benefits, including paid time off, flexible scheduling, and a comprehensive benefit package, to help our employees manage their work and personal responsibilities.
**Join our Team**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.