At arenaflex, we're on a mission to inspire and improve the world by coloring and protecting what matters. As a Customer Service Specialist in our retail stores, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our products and store environments. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and contributing to a dynamic team, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a rich history and a strong commitment to innovation, arenaflex is a place where talented individuals can grow, develop, and thrive.
**Job Summary**
As a Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our products and store environments. You'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction.
**Key Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Essential Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced retail environment
* Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Ability to work a variety of shifts, including evenings and weekends
* Ability to read, write, comprehend, and communicate in multiple languages
* Ability to operate tinting and mixing equipment
* Ability to maintain precise work order files and formulas
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Sales training and development programs
* Leadership development programs
* Continuing education and professional development opportunities
* Mentorship and coaching programs
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming, supportive, and inclusive of all employees. Our company culture is built on the following values:
* Customer focus
* Innovation
* Collaboration
* Integrity
* Respect
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly wage
* Opportunities for overtime pay
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Employee discounts on arenaflex products and services
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! To apply for this role, please submit your application online through our website. We look forward to reviewing your application and learning more about your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.
**Note**
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.