Experienced Customer Solutions Architect – Strategic Technical Partner for Forward-Thinking Data Teams at blithequark

Introduction to blithequark

At the heart of modern business lies data, yet many teams struggle with its overwhelming volume and complexity. blithequark is revolutionizing this landscape as the world's first active metadata platform, empowering organizations to transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper-growth startups, across industries such as automotive, healthcare, finance, and technology, blithequark enables ambitious teams to unlock the full potential of their data.

Recognized as leaders by Gartner and Forrester, and backed by Insight Partners, blithequark is at the forefront of reimagining how humans and data work together. Joining blithequark means becoming part of a movement to shape a future where data drives extraordinary outcomes. As a company, blithequark values diversity, authenticity, and innovation, believing that these are the cornerstones of creating a workplace where everyone thrives.

The Role of a Customer Solutions Architect at blithequark

As a Customer Solutions Architect at blithequark, you will serve as a strategic technical partner to some of the most forward-thinking companies and teams operating in the data space. This role is crucial as it involves driving value with blithequark, architecting partnerships and strategies, discovering and designing custom solutions, enabling technical capabilities, and implementing solutions that extend the native blithequark platform.

The importance of this role stems from blithequark's belief that great customer service is a company value, not just a job role. Every person in the company is responsible for creating delight in the lives of users. As blithequark grows rapidly, encountering diverse technology stacks, customers need help integrating blithequark into their stack. The Customer Solutions Architecture group is scaling to better integrate blithequark into customer landscapes, driving innovation using the platform's Open API and programmatic extension capabilities.

Why This Role Matters

• blithequark believes in creating delight in the lives of its users, and this role is central to that mission.
• The company is growing rapidly and needs to integrate its platform into diverse customer technology stacks.
• The role is at the forefront of driving innovation for customers using blithequark's framework.
• It offers the opportunity to be part of a highly motivated and driven Customer Experience group.
• For those looking for a high-impact opportunity at a fast-growing startup, this role is ideal, especially for those who believe in the power of user and customer delight.

Key Responsibilities

The Customer Solutions Architect will have a multifaceted role with the following key responsibilities:

1. Drive Value with blithequark: Work closely with the blithequark Customer Success Manager and customer teams to onboard customers, drive adoption, and use Active Metadata to automate and innovate.
2. Architecture Partnership & Strategy: Serve as a trusted advisor to understand the customer's business, analyze their existing estate and integration needs, and lead strategic workshops to design optimal blithequark architectures.
3. Custom Solution Discovery & Design: Work with customer champions, technical leads, and stakeholders to understand problem statements, scope solutions, and provide recommendations on how blithequark can be part of the solution.
4. Technical Enablement: Advise and accelerate customer technical teams by conducting API enablement sessions, providing sample scripts, and running working sessions with customer engineers.
5. Custom Solution Implementation: Create proofs of concept or full solutions that extend blithequark's capabilities for customers.
6. Innovation: Drive customer value by using Active Metadata for automation and innovation, such as auto PII detection, active metadata management, and metadata-powered AI.
7. Facilitation with Product & Engineering: Bridge the gap between the Customer Experience group and Product and Engineering, ensuring customer feedback informs product development.
8. Build Expertise: Develop expertise in tools across the Modern Data Stack and become a trusted advisor for customer stakeholders.
9. Thought Leadership: Partner with Sales, Product, Engineering, and Marketing to build thought leadership and expertise in the Active Metadata category.

Essential Qualifications

To be a successful Customer Solutions Architect at blithequark, you should have:

• 5+ years of experience as a Data Engineer and customer-facing technologist (e.g., Solutions Architect, Consulting, Field Engineer, Solutions Engineer, Sales Engineer).
• A passion for digging deep into problem statements to design the right solutions that bring the most value to customers.
• The ability to assess the technical and business acumen of customer stakeholders and communicate effectively with various personas.
• Experience in solving complex problems and trailblazing through uncharted territory, both deep and wide technically.
• Extensive knowledge across different types of tooling in the data estate, including OLAP/OLTP databases, data warehouses, ETL, BI, etc.
• Proficiency in SQL and a good understanding of Enterprise Data Warehousing and Data Lake architecture, with experience in Redshift, Snowflake, Databricks, BigQuery, or similar.
• Experience with Python scripting and a desire to deepen knowledge in current technologies and learn new ones.
• Knowledge of Cloud architecture fundamentals, including highly available fault-tolerant systems, IAM policies, security groups, and networking.
• Experience or knowledge of data flow architecture, orchestration, transformation tools, and consuming REST APIs for automation and system design.
• Expertise in managing customer challenges to resolution.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working with Active Metadata or similar technologies.
• Familiarity with blithequark's platform and its applications.
• Certifications in data engineering, architecture, or related fields.
• Experience in leading workshops, training sessions, or conferences related to data and technology.
• A strong network within the data and technology community.

Career Growth Opportunities and Learning Benefits

At blithequark, career growth and continuous learning are highly valued. As a Customer Solutions Architect, you will have the opportunity to:

• Own impactful projects from day one and chart your growth within the company.
• Collaborate with some of the best minds in the industry and learn from their experiences.
• Participate in conferences, meet-ups, and training sessions to deepen your knowledge and stay updated on the latest technologies and trends.
• Contribute to open-source projects and community initiatives, further enhancing your skills and network.
• Pursue certifications and advanced education opportunities supported by the company.

Work Environment and Company Culture

blithequark prides itself on its inclusive, innovative, and fast-paced work environment. As a fully remote company, we offer:

• Flexibility and autonomy in your work schedule and environment.
• A global data community with opportunities for collaboration and knowledge sharing.
• A culture that values diversity, equity, and inclusion, ensuring everyone feels welcome and empowered to contribute.
• Regular team-building activities, virtual social events, and recognition programs to foster a sense of community and appreciation.
• Access to the latest technologies and tools to support your work and professional development.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• A salary reflective of your experience and qualifications.
• Equity options as part of our commitment to sharing success with our team members.
• Comprehensive health, dental, and vision insurance to support your well-being.
• A 401(k) plan or similar retirement savings program to secure your future.
• Generous paid time off, including vacation days, sick leave, and holidays.
• Professional development opportunities, including education assistance and conference sponsorships.
• Access to mental health resources and employee assistance programs.

Conclusion

If you're a motivated and experienced data professional looking for a challenging and rewarding role that combines technical expertise with customer-facing skills, the Customer Solutions Architect position at blithequark is the perfect opportunity. You will be part of a dynamic team that is shaping the future of data collaboration and empowerment. With its commitment to innovation, customer delight, and employee growth, blithequark offers a unique work environment that is both fulfilling and fun. Apply now to join our mission and become part of a team that is redefining how humans and data work together.

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