Welcome to blithequark
blithequark is the leading digital platform for investing with a sustainability impact, empowering individuals to invest their money in companies that represent the causes they care about, such as sustainability, gender equality, and more, without sacrificing returns. At blithequark, we believe in making millions of people impact investors, and we're on a mission to revolutionize the way people invest. Our name stands for "invest in your values," and we're committed to creating a better future for all.
About the Role
As a Customer Success and Service Agent at blithequark, you will be an integral part of our Customer Success team, working closely with 3-5 colleagues to support our impact investors. Your primary responsibility will be to answer all impact investing-related questions, get people excited about making a change by responsibly investing with blithequark, and provide exceptional customer service. You will work on a broad range of topics, including customer onboarding, product feedback, and process improvement.
Your Key Responsibilities
- Make our customers the hero: Understand their deepest desires, what personal problems they solve by using blithequark, and how we can support them in their mission to become successful impact investors.
- Helping customers with your expertise: You will be the expert on blithequark and help customers with their requests, answering phone calls, responding to chats, and replying to emails.
- Conceptional shaping of the blithequark product: You will track valuable customer feedback to shape the blithequark product to be as customer-centric as possible, conceptualizing new features and solutions to ensure a flawless user experience.
- Facilitate the onboarding phase of our customers by supporting them with valuable advice on registering, identifying, and getting ready to use the investment platform.
- Contribute to improving the process for customer touchpoints and take responsibility for small projects, such as constantly updating the FAQ section of our website to offer the latest and greatest information to our customers.
Your Profile
To be successful in this role, you should be:
- Fully proficient in German and English (C1 level in both), with Swiss German and/or French being a strong plus.
- Excited to spread the word about blithequark's mission to mainstream impact investing.
- A great problem solver with a lot of empathy for people and their situations.
- An open, communicative personality with experiences in phone duty or email support being an advantage.
- A person who likes to use tools to track customer feedback and has an affinity for technology.
- Lots of fun to work with and a team player.
- Proficient in standard office IT tools and CRM systems (e.g., MS Office, preferably G-Suite, Jira, or Zendesk).
- Financial knowledge is not a must, but it is a plus if you are interested in how to change the world with the proper financial allocation.
Essential Qualifications
In addition to the above, you should have:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to learn quickly and adapt to new situations.
- Passion for sustainability and impact investing.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience in customer success or a related field.
- Knowledge of the financial industry and impact investing.
- Experience with CRM systems and customer feedback tools.
- Fluency in additional languages.
Skills and Competencies
To be successful in this role, you should possess the following skills and competencies:
- Communication skills: Ability to communicate effectively with customers, colleagues, and stakeholders.
- Problem-solving skills: Ability to analyze problems and provide effective solutions.
- Technical skills: Proficiency in standard office IT tools and CRM systems.
- Adaptability: Ability to adapt to new situations and learn quickly.
- Teamwork: Ability to work effectively as part of a team.
Career Growth Opportunities
At blithequark, we believe in providing our employees with opportunities for growth and development. As a Customer Success and Service Agent, you will have the opportunity to:
- Develop your skills and knowledge in customer success and impact investing.
- Take on additional responsibilities and contribute to the growth of the company.
- Work with a talented and dedicated team of professionals.
- Participate in training and professional development programs.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values:
- Teamwork: We believe in working together to achieve our goals.
- Innovation: We encourage creativity and innovation in everything we do.
- Sustainability: We are committed to making a positive impact on the environment and society.
- Customer-centricity: We put our customers at the heart of everything we do.
Compensation, Perks, and Benefits
We offer a competitive compensation package and a range of perks and benefits, including:
- Attractive salary and bonus structure.
- Flexible work hours and remote work options.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and growth.
- Access to the latest technology and tools.
- And many more...
Conclusion
If you are a motivated and passionate individual who is excited about the opportunity to make a difference in the world of impact investing, we encourage you to apply for this role. As a Customer Success and Service Agent at blithequark, you will have the opportunity to work with a talented and dedicated team, develop your skills and knowledge, and contribute to the growth and success of the company. Don't miss out on this exciting opportunity to join the blithequark team and help us revolutionize the way people invest.
Note: Women and people from minority backgrounds tend to only apply to positions where they meet 100% of the criteria. If you think you have what it takes to be a good candidate for this position, we encourage you to apply even if you don't meet all formal criteria.
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