At arenaflex, we're revolutionizing the way the global diamond industry operates through our cutting-edge B2B marketplace. As a Customer Support Executive, you'll play a vital role in ensuring our customers have a seamless journey with arenaflex. If you're a problem solver with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
**About arenaflex**
arenaflex is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform, facilitating the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since our launch in 2017, we've grown to a team of 400+ employees worldwide and have remained true to our founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.
**What You'll Do**
As a Customer Support Executive at arenaflex, you'll be responsible for:
* Resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
* Adapting to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
* You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
* Answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally.
* Collaborating with all departments to ensure seamless communication and a unified customer experience.
**What You'll Need**
To succeed in this role, you'll need:
* Minimum 2 years of experience in online customer support, live chat, and calls.
* Organized and able to multitask across different platforms.
* Proactive and forward-thinking approach to problem-solving.
* Assertive nature and ability to be the voice of the customer when communicating internally.
* Excellent cross-functional collaboration skills.
**What We Offer**
As a Customer Support Executive at arenaflex, you'll enjoy:
* Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
* Competitive salary range of $40K - $44K.
* Flexible working hours, with options to work between 8am - 5pm or 9am - 6pm CST or PST.
* Unlimited holiday time to recharge and pursue your passions.
* 401k and other benefits to support your financial well-being.
* A fast-paced and global working environment that's perfect for those who thrive in dynamic settings.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers' lives.
**Career Growth Opportunities and Learning Benefits**
As a Customer Support Executive at arenaflex, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities to take on new challenges and responsibilities as the company grows.
* A dynamic and supportive team environment that encourages collaboration and knowledge-sharing.
* A culture that values innovation, creativity, and out-of-the-box thinking.
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional support experiences, we want to hear from you! Apply now to join our team at arenaflex and be a part of our exciting journey to revolutionize the global diamond industry.