Introduction to Starbucks and Our Mission
At Starbucks, we have always strived to be a different kind of company, one that not only celebrates coffee and the rich tradition surrounding it but also fosters a sense of community and connection. We are renowned for developing exceptional leaders who share this passion and are guided by their commitment to serving others. As a global leader in the coffee industry, we are dedicated to creating a unique customer experience that combines high-quality products with a welcoming and inclusive environment. Our mission is to inspire and nurture the human spirit, one person, one cup, and one neighborhood at a time.
Job Overview
We are seeking an experienced and visionary leader to join our team as the Director of Payments Procedure and Operations. In this highly visible, cross-functional, strategic, and operational role, you will be responsible for setting the long-term, strategic vision and ensuring the day-to-day operational excellence of accepting payments from our customers and processing them for our stores in North America (i.e., US and Canada). While the current focus is on North America, we anticipate that this role will support non-North America markets and identify valuable opportunities to establish payments in a global capacity.
Key Responsibilities
- Be partner-centered and partner-first, fostering strong relationships with internal and external stakeholders
- Develop and manage internal and external partnerships to drive business growth and innovation
- Lead the development of a groundbreaking and innovative global payments/fintech strategy
- Balance innovative growth with day-to-day operational excellence, ensuring seamless customer experiences
- Drive the best financial results during contract negotiations, leveraging market insights and industry expertise
- Develop products and experiences that are informed by customer insights, leverage Starbucks and/or third-party technology, and are financially sound
- Set, monitor, and adjust financial budgets and targets, ensuring alignment with business objectives
Essential Qualifications
To be successful in this role, you will need:
- A 4-year bachelor's degree in a relevant field
- An MBA degree (preferred)
- 4+ years of relevant work experience, taking on roles of moderate responsibility
- A combination of consulting, daily payments operations, and product management experience across those 4+ years, with experience working in licensed or franchised organizations being a plus
- Comparable experience in merchant management and complex contract negotiations
- Experience with digital and retail technologies, e-commerce, and mobile applications, with significant experience working with technology and engineering teams to bring these capabilities to life
- Demonstrated knowledge and insight into the global payments/fintech landscape and ecosystem, with experience building and/or managing global payments platforms and partners
- Solid payments operations expertise, including cost and other guiding streamlining strategies to charge/credit organizations, in both a card-present and card-not-present environment
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- 4+ years of experience driving large-scale, cross-functional operations with significant financial and operational impact, influencing individuals at various levels
- 4+ years of experience with project planning, management, and delivery of new products and experiences, including all aspects of scope, time, cost, risk, integration/dependence management, procurement, legal, and communications
- A customer-driven, technologically savvy professional, responsible for uniting business, technology, and operational needs, with a deep understanding of data and analytics combined with an innovative mindset to progress raw data into meaningful insights
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent leadership and communication skills, with the ability to inspire and motivate cross-functional teams
- Strong strategic thinking and problem-solving skills, with the ability to balance short-term needs with long-term vision
- Proficiency in payments operations, including payment processing, merchant management, and contract negotiations
- Experience with digital and retail technologies, including e-commerce and mobile applications
- Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business insights
- Excellent collaboration and influencing skills, with the ability to work effectively with internal and external stakeholders
Career Growth Opportunities and Learning Benefits
At Starbucks, we are committed to the growth and development of our employees. As a Director of Payments Procedure and Operations, you will have access to:
- Comprehensive training and development programs, including leadership development and technical skills training
- Opportunities for career advancement and professional growth, both within the payments team and across the organization
- A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about payments and innovation
- Access to industry-leading technology and tools, including payments processing systems and data analytics platforms
- A culture that values diversity, equity, and inclusion, with a commitment to creating a welcoming and inclusive environment for all employees
Work Environment and Company Culture
At Starbucks, we are proud of our company culture, which is built on a foundation of respect, dignity, and compassion. Our work environment is:
- Collaborative and dynamic, with a team of experienced professionals who are passionate about payments and innovation
- Fast-paced and challenging, with a focus on delivering exceptional customer experiences and driving business growth
- Supportive and inclusive, with a commitment to creating a welcoming and inclusive environment for all employees
- Focused on innovation and continuous improvement, with a willingness to experiment and try new things
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A salary range of $25-$40/hour, depending on experience and qualifications
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- 401(k) matching and retirement savings plans, with a company match
- Paid time off and vacation days, with a generous leave policy
- Access to exclusive employee discounts and perks, including free coffee and food
Conclusion
If you are a motivated and experienced leader, with a passion for payments and innovation, we encourage you to apply for this exciting opportunity. As a Director of Payments Procedure and Operations at Starbucks, you will have the chance to make a real impact on our business, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and help shape the future of payments at Starbucks. Apply now and take the first step towards an exciting and rewarding career with our company!
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