Are you a customer service expert with a passion for delivering exceptional experiences? Do you have a strong background in collections and a proven track record of resolving complex customer issues? If so, we want to hear from you! arenaflex is seeking an Experienced Full Stack Customer Service Coordinator – Collections to join our team of dedicated professionals who are committed to making a difference in the lives of our customers.
**About arenaflex**
arenaflex is more than just a bank – we're a community of people who are passionate about making a positive impact on the world. We believe that everyone deserves to be treated with respect and dignity, and we're committed to providing our customers with the best possible service. Our team is made up of talented individuals from diverse backgrounds and experiences, and we're proud to be an inclusive and equitable workplace.
**Your Voice is Our Voice**
At arenaflex, we believe that our customers are at the heart of everything we do. That's why we're looking for someone who shares our passion for delivering exceptional customer experiences. As an Experienced Full Stack Customer Service Coordinator – Collections, you'll be responsible for providing top-notch service to our customers, resolving complex issues, and advocating on their behalf. You'll be the voice of arenaflex, and we're counting on you to make a difference.
**Key Responsibilities**
* Provide exceptional customer service to our customers, resolving complex issues and advocating on their behalf
* Investigate customer concerns, help create and implement process improvements, and report trending customer issues
* Support other customer service advocates, guiding them to the right path to solve customer concerns and providing in-the-moment feedback
* Demonstrate a strong customer focus, rooted in empathy and a willingness to listen and understand customer needs
* Exercise good judgment and independent decision-making skills, with a focus on delivering exceptional customer experiences
* Be proactive, with effective time management and organizational skills, and a solid attendance record
* Complete a Language Assessment as part of the hiring process
**Essential Qualifications**
* High school diploma, GED or equivalent certification
* At least 2 years of customer service experience
* Fluent in Spanish and English
* Strong attention to detail, with a positive attitude and a willingness to learn and grow
**Preferred Qualifications**
* At least 1 year of experience working in the financial or credit card industry
* At least 1 year of experience working in a call center
* Strong problem-solving skills, with the ability to think critically and outside the box
* Experience with collections and customer service software, such as CRM systems
**Work from Home Technology Requirements**
* Secure home office environment that is free from background noise and distractions
* Reliable private internet connection that is not supplied via cellular data or hotspot
* A private network that is password protected, with ownership or line of sight to every device on the network
* Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
**Work from Home Location Requirements**
* This role is 100% work from home
* We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories
* Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California
**Your Wellbeing is Our Priority**
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
* Healthy body, healthy mind – Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support
* Save money, make money – Secure your present and plan for your future with a 401K and Stock Purchase Plan
* Time, family and advice – Flexible schedule options, paid time off, paid training and development, tuition reimbursement, and even backup childcare
**We're United as One**
At arenaflex, we believe that diversity and inclusion are essential to our success. We're committed to creating a workplace that is inclusive and equitable, where everyone feels valued and respected. We're proud to be an equal opportunity employer, and we welcome applications from diverse candidates.
**Our Next Chapter? It's Yours to Write**
At arenaflex, we're on a journey to create a more equitable future for all. We believe that everyone deserves to be treated with respect and dignity, and we're committed to making a positive impact on the world. Join us on this journey, and help us write the next chapter in our story.
**How to Apply**
If you're a customer service expert with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become an Experienced Full Stack Customer Service Coordinator – Collections at arenaflex.