At arenaflex, we're revolutionizing the construction planning and scheduling industry with innovative software solutions. Our dynamic, smart, and spirited culture is dedicated to solving critical problems for general contractors and project owners. Join us and be part of a team that's changing the way the world is built.
**About arenaflex**
arenaflex is a fast-growing software startup that's disrupting an industry that's seen little innovation in decades. Our mission is to provide cutting-edge solutions that make construction planning and scheduling more efficient, effective, and accessible. With a strong focus on customer success, we're committed to delivering exceptional value to our clients and helping them achieve their goals.
**Job Summary**
As an Experienced Full Stack Customer Success Manager at arenaflex, you'll be the strategic partner for our customers, ensuring they maximize the value of our platform. You'll take ownership of the entire customer lifecycle, from onboarding and adoption to retention and expansion. Your ability to blend construction scheduling expertise with exceptional customer relationship management will be key in driving customer success.
**Key Responsibilities**
* **Customer Onboarding & Adoption**: Lead hands-on onboarding sessions, ensuring customers are set up for success with arenaflex from day one.
* **Customer Relationship Management**: Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention.
* **Technical Guidance & Training**: Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project.
* **Pilot & POC Management**: Support and manage customer pilots and proof-of-concepts, helping organizations evaluate arenaflex's value.
* **Customer Retention & Expansion**: Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion.
* **Customer Advocacy & Feedback Loop**: Act as the voice of the customer, relaying insights and feature requests to product and engineering teams.
* **Support & Troubleshooting**: Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly.
* **Data-Driven Insights**: Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement.
**What We're Looking For**
* **5+ years of experience** in construction project management in a Project Manager (PM), Superintendent, or Project Engineer (PE) role.
* **In-depth knowledge** of CPM scheduling and construction workflows.
* **Hands-on experience** with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar).
* **Knowledge and experience** with data center construction is a plus.
* **Proven ability** to drive customer satisfaction, retention, and expansion.
* **Experience managing customer pilots and proof-of-concepts (POCs)**.
* **Ability to troubleshoot technical issues** and provide clear, actionable solutions.
* **Bachelor’s degree (or equivalent experience)** in Construction Management or Civil Engineering.
* **Exceptional written and verbal communication skills** – ability to communicate complex ideas simply.
* **Strong relationship-building skills** with both technical and non-technical stakeholders.
* **Ability to work independently** in a remote setting while collaborating across teams.
**Why Join Us**
* **Impact**: Be at the forefront of transforming a $12.1 trillion industry. Make a meaningful impact on how the world builds.
* **Culture**: Join a smart, spirited team dedicated to innovation and excellence.
* **Growth**: Opportunity for professional growth and career advancement in a fast-paced start-up environment.
* **Benefits**: Competitive salary, stock options, benefits package, and a dynamic work environment.
**Work Environment and Company Culture**
At arenaflex, we value a dynamic, collaborative, and inclusive work environment. Our team is passionate about innovation, excellence, and customer success. We believe in empowering our employees to grow professionally and personally, and we offer a range of benefits and perks to support their well-being.
**Compensation and Perks**
We offer a competitive salary, stock options, benefits package, and a dynamic work environment. Our compensation and perks are designed to recognize and reward your hard work and dedication to customer success.
**How to Apply**
If you're a motivated and experienced professional with a passion for customer success and construction scheduling, we'd love to hear from you. Apply now to join our team and be part of a revolution that's changing the way the world is built.