Join Workwarp, a leading provider of innovative travel solutions, as a Global Site Administrator for American Airlines
At Workwarp, we're passionate about delivering exceptional customer experiences and driving business growth through our cutting-edge technology and expertise in the travel industry. As a Global Site Administrator for American Airlines, you will play a critical role in supporting our client's day-to-day travel program requirements and ensuring seamless online program connectivity.
About the Role
We're seeking a highly skilled and experienced Global Site Administrator to join our remote team. As the primary point of contact for American Airlines, you will be responsible for providing online tool support, managing site administration, and ensuring the smooth integration of tool changes and initiatives with online fulfillment operations. Your expertise in the business travel industry, combined with your exceptional customer service skills and technical knowledge, will enable you to drive success and exceed client expectations.
Key Responsibilities
- Provide online tool support for day-to-day travel program requirements and escalation support
- Manage site administration for online booking tool and profile tool sites globally
- Ensure seamless integration of tool changes and initiatives with online fulfillment operations, Online providers, and client technologies teams
- Liaise with online fulfillment & Navigational office leadership regarding service, client specifics, continuity planning, and upcoming technical changes
- Monitor Online team phone and productivity standards achieved and maintained based on company and client goals
- Analyze transaction types, fulfillment process, reject reasons, and technology options to reduce transactional touch
- Support client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities
- Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards
- Develop and conduct client seminars regarding online tool using online, self-directed, and in-person venues as applicable
- Report and follow up on user issues and problem reports with the selected online booking tool
- Provide assistance to client online users of profile & online booking tool regarding access to tools, second-level support services, user questions, and individualized training
- Manage process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases
- Compile and release Global Monthly scorecard results
- Support Global Document Delivery/Correx
Essential Qualifications
To succeed in this role, you will need to possess a deep understanding of the business travel industry, combined with technical expertise and exceptional customer service skills. The ideal candidate will have:
- Thorough knowledge of the Business Travel Industry
- Knowledge supporting the Concur OBT from front and back end
- Knowledge support CONNECT Portal
- SABRE GDS experience
- Correx experience
- Extensive Customer Service Skills
- Highly organized and detail-oriented
- Proficient in Excel, Word, PowerPoint, and Microsoft Outlook
- Strong analytical skills
- Ability to work in a team environment
- Ability to manage multiple priorities and good time management skills
- Ability to understand and effectively utilize technology via the web or GBT reporting tools
- Excellent oral and written communication skills
- Ability to manage up and set expectations to manage work flow and expected ETA's
- Consultation and Liaison skills
Preferred Qualifications
While not essential, the following qualifications will be considered a plus:
- Experience in a similar role within the travel industry
- Knowledge of other GDS systems
- Familiarity with online booking tools and profile management
What We Offer
At Workwarp, we offer a competitive salary range of $60,000 to $120,000 per annum, depending on your experience and qualifications. In addition to your base salary, you will be eligible for an annual Performance-Based Incentive, which rewards participants based on company performance. Our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for career growth and professional development
Our Culture
At Workwarp, we're committed to fostering a culture of innovation, collaboration, and inclusivity. As a remote team member, you will be part of a dynamic and diverse community that values flexibility, creativity, and work-life balance. We're passionate about delivering exceptional customer experiences and driving business growth through our cutting-edge technology and expertise in the travel industry.
Why Join Us?
If you're a motivated and experienced professional looking for a challenging and rewarding role, we want to hear from you. As a Global Site Administrator for American Airlines, you will have the opportunity to drive success, exceed client expectations, and grow your career with a leading provider of innovative travel solutions. Apply today and let's build the future together!
Equal Employment Opportunities
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment, or bias based upon these grounds.
Apply Now