Introduction to Wells Fargo
Wells Fargo & Company is a renowned American multinational financial services company with a significant presence globally. Operating in 35 countries, the company serves over 70 million customers worldwide, making it one of the largest banking and financial services institutions. With a rich history and a commitment to excellence, Wells Fargo is dedicated to providing innovative financial solutions to its customers. The company's mission is to satisfy all its customers' financial needs and help them succeed financially.
Job Overview
We are seeking an experienced Lead Systems Architect to join our team as part of the Innovation Tasks Engineering Group. As a Lead Frameworks Modeler, you will play a crucial role in supporting the Contact Center Tasks product aligned architecture teams and initiatives. Your primary responsibility will be to define, analyze, and recommend the right combination of IT components to achieve specific business, division, group, or functional objectives.
Key Responsibilities:
- Lead the execution of complex projects and initiatives with company-wide scope
- Aid in the creation of architectural artifacts for key technology initiatives
- Participate in the definition of future technology architecture and strategy
- Identify medium to high-impact projects and drive their implementation
- Conduct complicated technology and system evaluations for design solutions
- Communicate the company-wide Engineering methodology and direction to both management and systems-related teams
- Make informed decisions in the development and maintenance of designs
- Ensure consistency and risk management requirements for supported areas
- Guarantee applications adhere to established Wells Fargo guidelines, policies, procedures, and industry best practices
- Collaborate and communicate with peers, stakeholders, and managers to resolve issues and achieve objectives
Essential Qualifications:
To be successful in this role, you will need:
- 5+ years of Systems Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience in Engineering System Development
- 3+ years of solid technical/architectural documentation skills
- 2+ years of Agile methodology experience
Preferred Qualifications:
While not essential, the following qualifications are highly desirable:
- Knowledge of Contact Center systems/products, including experience with Communication, Cloud, Contact Center as a Service, utilizing AI/ML, etc.
- Understanding of Contact Center systems/products, including cloud-based software, traditional call center technologies, and services that expose that data
- Comprehensive knowledge of local area networks (LAN), automatic call distributors (ACD), agent desktops, computer telephony integration (CTI), web integration, workforce management, dialers, etc.
- Experience with large-scale migration of systems to Cloud
- Ability to influence across all organizational levels, especially senior management
- Ability to negotiate, influence, and collaborate to build successful relationships
- Solid verbal, written, and interpersonal skills
- Product thinking experience
- Business case development and analysis experience
- Financial analysis experience
- Roadmap planning experience
- Modern architecture design principles and patterns experience
Skills and Competencies:
To excel in this role, you will need to possess:
- Strong technical skills, including proficiency in systems architecture and engineering
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong attention to detail, with a focus on delivering high-quality results
- Ability to adapt to changing requirements and priorities
Career Growth Opportunities:
At Wells Fargo, we are committed to the growth and development of our employees. As a Lead Systems Architect, you will have access to a range of career growth opportunities, including:
- Professional development programs, including training and mentorship
- Opportunities for advancement, including promotions and lateral moves
- Access to a range of networking events and conferences
- Opportunities to work on high-impact projects and initiatives
Work Environment and Company Culture:
At Wells Fargo, we pride ourselves on our dynamic and inclusive work environment. As an employee, you can expect:
- A collaborative and supportive team environment
- A culture that values diversity, equity, and inclusion
- Opportunities for professional growth and development
- A range of employee benefits and perks, including flexible working arrangements and employee recognition programs
Compensation and Benefits:
We offer a competitive salary and benefits package, including:
- A salary range of $27-$35 per hour
- A range of employee benefits, including medical, dental, and vision insurance
- A 401(k) plan and matching program
- Paid time off and parental leave
- Employee recognition and reward programs
Conclusion:
If you are a motivated and experienced Lead Systems Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and inclusive work environment, this role has everything you need to succeed. Don't miss out on this chance to join our team and take your career to the next level. Apply now!
How to Apply:
To apply for this role, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
Apply Now